Hybrid Lead Customer Service Representative - Sharon Center Veterinary Hospital at Encore Vet Group
Encore Vet Group · Medina, United States Of America · Hybrid
- Junior
- Office in Medina
Located in Medina, OH, our full-service animal hospital delivers advanced medical, surgical, and wellness care for dogs, cats, and exotic pets, from birds and reptiles to small mammals. We combine cutting-edge diagnostics with integrative therapies like acupuncture and chiropractic care, all while providing gold-standard client service that keeps tails wagging and pet parents smiling.
- Comprehensive & Cutting-Edge Care - We offer everything from preventive care to orthopedic surgery, acupuncture, chiropractic therapy, and exotic pet medicine, all under one roof.
- Strong Client Connections - We believe in relationship-based care and treating every patient like family. Our loyal client base is a reflection of our commitment to kindness, education, and trust.
- Team-First, Joy-Fueled Culture - Join a vibrant, collaborative team that values growth, celebrates wins, and supports one another through every case; furry, feathered, or scaled!
As our Lead CSR, you’ll play a vital role in both front desk operations and team leadership:
Create a warm, welcoming experience for clients on the phone and in person
Manage appointment scheduling, medical records, and payment processing
Guide and mentor our CSR team through huddles, feedback, and one-on-one support
Assist with onboarding and training new team members
Oversee schedules, PTO, and front desk workflows
Handle minor service or billing concerns with confidence and care
Partner with hospital leadership to maintain policies and boost efficiency
Keep calm and stay solution-focused in a fast-paced veterinary setting
Have 2+ years of veterinary client service experience (leadership or supervisor experience is a plus!)
Are an upbeat communicator who can turn challenges into solutions
Lead with empathy, professionalism, and a positive outlook
Thrive in a structured, high-energy environment
Love coaching others and creating client experiences that shine
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out here: www.sharoncentervethospital.com
Sharon Center Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
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