Hybrid Administrative Assistant - Hospice &/or Home Health at Forest Park Healthcare

Job Title: Administrative Assistance (with Training for Hospice and Home Health Intake and Scheduling)

Job Type: Part Time

At Forest Park Healthcare we believe that compassionate care starts with a dedicated and supportive team. We are committed to providing exceptional hospice and home health services to our community, and we value communication, teamwork, and a willingness to learn. We are seeking a detail-oriented and motivated Administrative Assistant who shares these values. This role begins as a part-time position and offers the opportunity to grow into a full-time Intake Coordinator and/or Scheduler for both hospice and home health services as our programs expand.

Key Responsibilities:

• Provide general administrative support to the hospice and home health office.
• Answer and direct incoming calls, take accurate messages, and route inquiries appropriately.
• Assist with the intake process, including gathering referral information, verifying insurance, and entering patient data into the EMR system.
• Support the scheduling of patient visits for hospice and home health services, ensuring efficiency and accuracy.
• Maintain and update electronic and paper records in compliance with HIPAA and agency standards.
• Communicate with clinical staff, patients, families, and referral sources in a professional and compassionate manner.
• Assist with preparing reports, correspondence, and documentation as needed.
• Learn and follow agency policies, procedures, and regulatory requirements for both hospice and home health operations.
• Perform other related duties as assigned to support the smooth operation of the office.

Qualifications:

• High school diploma or equivalent; additional administrative or healthcare-related coursework preferred.
• Minimum of 1 year of administrative experience; prior healthcare or medical office experience is a plus.
• Strong computer skills, including proficiency with Microsoft Office and the ability to learn EMR systems.
• Excellent organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Compassionate and professional demeanor when interacting with patients, families, and staff.
• Willingness to learn and adapt to new responsibilities as the role evolves.