Hybrid Behavioral Health Clinic Operations Manager at Hennepin County, MN

About the Department

NorthPoint Health & Wellness Center is seeking a dynamic and experienced Behavioral Health Clinic Operations Manager to elevate our behavioral health services. This role is responsible for organizing, supervising, and coordinating daily clinic operations, ensuring the delivery of high-quality, patient-centered mental health care.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

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Location and hours:This position is internally classified as a Clinic Manager.
Click here to view the job classification specification.

• Manage the daily administrative operations of the behavioral health department including satellite sites.
• Develop and implement procedures, protocols, and policies that support operational excellence and ensure the functionality of daily behavioral operations.
• Supervise support staff including office specialists, intake specialists, and billing specialists.
• Ensure the management of provider schedules including medical record templating, time off requests, and patient appointment scheduling.
• Coordinate with our guest services department to ensure proper reception desk coverage.
• Manage behavioral health purchasing, supplies, and contracts.
• Manage physical space including office assignment and accommodations.
• Oversee clinical provider credentialing and payor enrollment.
• Ensure processes are in place and maintained for patient financial clearance before initiating services as well as ongoing fee collection.  
• Represent the Behavioral Health division on NorthPoint committees including Health and Safety, Infection Control, Epic User Team, Human Resources, Operations, and Facilities.
• Collaborate with behavioral health leadership team on applicable program development and grant management.
• Develop, prepare, and effectively manage budgets relating to the operation of the behavioral health department.
• Develop and implement/support inter-department integrated services protocols and process coordination.
• Ensure behavioral health compliance with the Minnesota Department of Human Services Uniform Service Standards and Health Resources and Services Administration (HRSA) standards and procedures.
• Provide leadership to further department-based strategies that align with county goals, mission, and core values for diversity, equity, and inclusion.

Need to have:

• One of the following:
  • Bachelor's degree in business administration, health care administration, psychology, public health, nursing, social work, or related field and five years of experience in clinic or program management including supervisory responsibility.
  • Nine years or more of experience in clinic operations, public administration, or program management including supervisory responsibility.

• Experience:
  • Managing and supervising professional, paraprofessional, support staff function, and patient/client crises in multiple locations. 
  • Managing multiple systems, integrated programming, and service coordination.
  • With strategic planning, project management, and coordination of resources and services.
  • Using Microsoft Office and electronic health records, primarily Epic.
  • With supporting racial equity or disparity reduction work from a public health perspective.
  • With racial equity, gender equity, LGBTQIA+ equity, and/or people with varying abilities to achieve health and racial equity. 
• Ability to:
  • Establish clinic operational goals, objectives, and standards.
  • Represent the Behavioral Health Clinic on the NorthPoint Epic System enhancement/utilization team.
  • Facilitate large and small public group presentations or meetings.
  • Develop reports, data management, interpret, and manage dissemination.
  • Coordinate the operations and support services unit in collaboration with the behavioral health clinical services and administration functions.
• Knowledge of diversity and inclusion strategies with a focus on disparities reduction.

About the department:
NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.
 
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. 
  
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
  
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
  
Your future. Made here.
  
This posting may be used to fill current and future vacancies.
 
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This position will have access to systems or other documentation that contains HIPAA data.
  
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

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