Hybrid Financial Counselor at Hennepin County, MN

About the Department

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Find us here at upcoming career fairs!

• Resolve and meet performance standards to maintain assigned work queues that include but are not limited to patients, guarantors, follow-up and financial assistance cases and activities.
• Complete, process, follow up and approve or deny all sliding fee applications for the organization in real time; can assist with completion and or denial resolutions, if applicable, and/or review prior accounts to update slide adjustments.       
• Collect monies from patients prior/post visit, including outstanding accounts receivable, advanced down payments, nominal fees, estimate amounts from self-pay patients, and co-pays and deductibles from insured patients. Completed both in parson and via the billing call center. This includes structured negotiations and payment plans.
• Rotate a work schedule assignment of financial triage, billing call center, patient facing financial counseling (including off-site locations) and dedicated work queues time.     
• Meet with patients that present as self-pay or under-insured to obtain valid insurance coverage, confirm eligibility if applicable, and/or review prior accounts to update insurance coverage information.
• Educate, screen, and assist patients without valid insurance coverage with enrollment in programs including, but not limited to, Medicaid, other state-based and commercial-based assistance programs, and sliding fee.
• Work closely with the registration/scheduling team to expedite sliding fee applications that will assist in timely visits.
• Work with the departments and each Patient Care team to get appropriate forms and applications completed.
• Coordinate referrals to Medicaid applications and/or other public assistance programs.
• Respond timely, accurately, and professionally to patient and external and internal business partners, via phone, email, and mail, as appropriate.

• Two or more years of clerical experience involving financial counseling, registration, cash applications, or the obtaining and evaluating of financial or medical billing information.

• Associate's degree in accounting, business, healthcare administration or a related field.
• Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing.
• Experience:
  • With financial counseling with delinquent patient accounts for medical, mental health, and/or dental services.
  • Working with dental billing systems and/or electronic medical records systems.
  • Using various computer programs (Microsoft Office, Epic).
• Ability to:
  • Communicate and respond to inquiries; requiring effective interpersonal skills and ability to interact with patients to explain payment policies and persuade patients to settle account balances.
  • Work independently with minimal supervision within a team setting and be supportive of team members.
  • Analyze issues and make judgments about appropriate steps toward solutions.
• Knowledge of government assistance programs, guidelines, and application procedures.
• Familiarity with statutes and regulations that impact collection of past-due accounts.
• Effective customer service and written and verbal communication skills.
• Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.