Hybrid Vendor Relations Assistant Manager at 1-800-FLOWERS.COM, INC.

Overview

The Vendor Relations Assistant Manager supports the management of vendors across various categories (Floral, Gifts, Plants, Baskets, Fruit Bouquets, Shari’s Berries) and ensures operational excellence through communication, data analysis, team supervision, and process improvement.

Key Responsibilities

• Manage day-to-day vendor communications and ensure adherence to established SOPs

• Supervise Vendor Relations Specialists (VRS 2, 3, and 4) in their daily vendor management tasks

• Analyze Wrong Delivery Customer Satisfaction Index (CSI) metrics and identify trends using mystery shop data and report cards

• Maintain and monitor the Shared Vendor Relations email inbox

• Represent the Vendor Relations team in weekly cross-functional category meetings

• Manage order moves and rejections as needed

• Track and report on inbound deliveries to vendor locations

• Compile and distribute Fulfillment Resource Guides

• Order mystery shop materials and share results with vendors and internal teams

• Provide backup support for VRS 2, 3, 4, and the Vendor Relations Manager

Qualifications

• Bachelor’s degree preferred

• Management experience is a plus

• Fluency in Spanish is a plus

• Ability to type at least 30 words per minute with 100% accuracy

Skills & Competencies

• Strong communication, time management, and interpersonal skills

• High attention to detail with strong organizational abilities

• Advanced proficiency in Microsoft Excel and general Microsoft Office Suite (Word, Outlook, PowerPoint, Access)

• Ability to analyze problems and develop effective solutions

• Able to multitask in a fast-paced, deadline-driven environment

• Works well independently and within a collaborative team setting

• Strong work ethic and positive, can-do attitude

Supervisory Responsibility

• Directly supervises 3 team members (VRS 2, 3 & 4)

Work Environment & Physical Requirements

• Regular use of computer/keyboard

• Ability to lift up to 10 lbs.

Compensation & Benefits

The expected hourly range for this position is $31.25–$36.05. The actual compensation will be determined by experience and other factors permitted by law.

To ensure that we remain an employer of choice, we offer comprehensive and competitive health, wellness, and other benefits to regular and full-time team members. Benefits vary by location, average hours, and time with the company.

Benefits for this location include*:

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)

• Flexible Spending Account

• Health Savings Account

• 401k retirement program

• Mental health resources / Employee Assistance Program

• 80 hours of paid vacation time (accrued on an hourly basis)

• 9 paid holidays

• 30% employee discount across our family of brands

• Potential eligibility for annual merit-based wage increase, if applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.