Hybrid Bilingual Retail Communications Specialist at Staples Canada
Staples Canada · Richmond Hill, Canada · Hybrid
- Professional
- Office in Richmond Hill
Some of what you will do:
The Retail Communications Specialist is responsible for supporting the development, coordination, and delivery of clear and timely communications to our retail store network. This role plays a key part in ensuring that store associates are informed, engaged, and equipped with the information they need to support business priorities.
The successful candidate is a strong communicator with excellent attention to detail, the ability to manage multiple deadlines, and a collaborative mindset. You are comfortable working across departments to turn complex information into communications that are simple, engaging, and actionable.
Specifically, You Will:
Content Development & Delivery
• Own the development and delivery of clear, concise field-facing messages using a variety of internal channels.
• Lead the planning, scheduling, and execution of content related to programs, campaigns, initiatives, and store-level updates.
• Review and proofread communications to ensure clarity, consistency, and tone. Ability to provide feedback on French-language content is a strong asset.
Stakeholder Collaboration & Strategic Planning
• Collaborate with business partners to gather content, define communication plans (timing, method, audience), and ensure alignment with communication standards.
• Act as the primary contact for cross-functional teams to support the development and execution of communications related to sales and service initiatives.
Content Management & Platform Oversight
• Manage content for all store communications platforms being responsible for organizing, reviewing, and approving all retail-specific content.
• Audit and maintain content regularly by identifying gaps, reporting issues, and collaborating with content owners to ensure accuracy and consistency.
Some of what you need:
• Excellent written and verbal communication skills.
• Strong editing and proofreading abilities, with high attention to detail and the ability to manage multiple deadlines and shifting priorities.
• Bilingualism is a strong asset.
• 3+ years of experience in communications, marketing, content-focused roles, or retail operations.
• Familiarity with graphic design tools (e.g., Canva, Photoshop, Illustrator) is a strong asset.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Some of what you will get:
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
#LI-Hybrid
