Hybrid Client Success Manager at Hotspex Media

Join Hotspex Media!

🙌 #1 Ranked Media Buying and Planning Agency on Clutch.co

🔥 Finalist 'Best AI Tool', 2024 Digiday Technology Awards

🎉 Hybrid Work Model (1 Day in Office / Week)

🥇 Winner of Waterstone Canada's Most Admired Corporate Cultures

❤️ Comprehensive Benefits Package and Wellness Spending Account

Key Responsibilities:

• Act as a primary or supporting point of contact for client accounts, maintaining strong knowledge of clients’ businesses.

• Own working relationships with client teams, managing expectations and deliverables.

• Guide internal team on the development of strategic and tactical media plans

• Develop strategic media plans based on execution strategy, rationale and key objectives to deliver on campaign goals.

• Explore and evaluate new media opportunities and determine how they fit within client business objectives and budgets

• Work with Ad Operations team to align on KPIs. campaign implementation, and testing strategies for cross-channel digital campaigns.

• Lead and support on the creation of campaign reports and communication of insights to clients.

• Promote collaboration and responsiveness while maintaining a level-headed perspective.

• Work as a team! Sometimes you’ll be in crunch mode, sometimes it’ll be other members of our team. Have each other’s back!

Strategic Expectations:

• Be a problem solver, without having a fear of asking for help and/or guidance.

• Grow existing accounts by cultivating new relationships across multiple lines of business.

• Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.

• Uphold overall agency processes and best practices to support internal efficiency, ensure quality, and meet timelines — while also identifying opportunities for growth and innovation.

• Deliver exceptional customer success, working with the senior client success leads and Account Directors to review customer satisfaction and create opportunities for growth & improvement.

Skills and Requirements:

• Bachelor’s degree required

• 4+ years of digital media planning and client account management experience

• In-depth understanding of paid media concepts, key terms, and tactical investment strategies.

• Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata, ComScore, SEM Rush)

• Experience with presentation software (e.g. Keynote, Powerpoint)

• Excellent written and verbal communicator

• Profound attention to detail

• Experience working in advertising agencies or brand marketing teams

Our Values:

We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us. 

• 🦁 Courage

• 1️⃣ One Team

• 💪 Resilience

• 🚀 Empowerment

Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce.