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Brief Description
Responsible for successful Customer enablement, fulfillment and onboarding of product solutions for customers requiring a less complex onboarding experience. You will be responsible for delivering against and fulfilling contractual requirements for signed agreements for D&B products and services. You will be the main point of contact for the customer during their onboarding period.
Key Responsibilities
Become an expert on D&B’s primary Sales & Marketing acceleration tool, D&B Hoovers, including its connectors and integrations to Salesforce and Microsoft Dynamics.
In addition, become an expert on D&B’s primary Finance products, Finance Analytics.
Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases. Act as a consultant for the customer while showing the capabilities of the platform.
Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Execute tasks and complete onboarding and implementation following established processes and within required timelines
Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase
Key Requirements
1 or more years of previous customer service experience
4-year college degree or the equivalent in practical experience
Excellent problem resolution skills and attention to detail
Results oriented with proven ability to multitask and prioritize
Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint)
Ability to train and transfer knowledge and skills
Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
Demonstrated ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player
Salesforce experience is a plus
FOR US APPLICANTS - Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here. View the pay transparency policy here.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on a case-by-case basis.
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