Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
Brief Description
Responsible for successful Customer enablement, fulfillment and onboarding of product solutions for customers requiring a less complex onboarding experience. You will be responsible for delivering against and fulfilling contractual requirements for signed agreements for D&B products and services. You will be the main point of contact for the customer during their onboarding period.
Key Responsibilities
Become an expert on D&B’s primary Sales & Marketing acceleration tool, D&B Hoovers, including its connectors and integrations to Salesforce and Microsoft Dynamics.
In addition, become an expert on D&B’s primary Finance products, Finance Analytics.
Own onboarding activities for D&B Hoovers and/or Finance Analytics licenses by working directly with customers; educate them on D&B’s Hoovers and/or Finance Analytics capabilities and customer-focused use cases. Act as a consultant for the customer while showing the capabilities of the platform.
Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Execute tasks and complete onboarding and implementation following established processes and within required timelines
Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase
Key Requirements
1 or more years of previous customer service experience
4-year college degree or the equivalent in practical experience
Excellent problem resolution skills and attention to detail
Results oriented with proven ability to multitask and prioritize
Must be experienced with Microsoft Office (MS Word, Excel, PowerPoint)
Ability to train and transfer knowledge and skills
Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
Demonstrated ability to achieve results both independently and as part of a team; must be self-motivated to get the job done but also have flexibility and be able to collaborate as a team player
Salesforce experience is a plus
FOR US APPLICANTS - Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here. View the pay transparency policy here.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Ces cookies sont nécessaires au fonctionnement du site web et ne peuvent pas être désactivés dans nos systèmes. Vous pouvez configurer votre navigateur pour qu'il bloque ces cookies, mais certaines parties du site risquent alors de ne pas fonctionner.
Sécurité
Expérience utilisateur
Cookies ciblés
Ces cookies sont placés par nos partenaires publicitaires via notre site web. Ils peuvent être utilisés par ces entreprises pour créer un profil de vos intérêts et vous montrer des publicités pertinentes ailleurs.
Google Analytics
Google Ads
Nous utilisons des cookies
🍪
Notre site web utilise des cookies et des technologies similaires pour personnaliser le contenu, optimiser l'expérience de l'utilisateur, individualiser et évaluer la publicité. En cliquant sur OK ou en activant une option dans les paramètres des cookies, vous acceptez cela.
Les meilleurs emplois à distance par courriel
Rejoins 5'000+ personnes qui reçoivent des alertes hebdomadaires avec des emplois à distance!