Hybrid Administrative Support Assistant (CYS) (Developmental) NF 02/03 at Department of the Army

Administrative Support Assistant (CYS) (Developmental) NF 02/03

Department: Department of the Army

Location(s): Fort Jackson, South Carolina

Salary Range: $17.69 - $24.44 Per Hour

Job Summary: This position is located at Fort Jackson, SC. This position is eligible for the NAF benefits package and leave accrual. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Major Duties:

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Qualifications: NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment. Experience using office automation to prepare documents, manage files, and maintain records. Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook). NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. Must possess experience demonstrating customer service and business communication skills. Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases. At least 1 year experience equivalent to the next lower grade level NF-02. Highly qualified candidates will possess experience in the following: Minimum 3 years of experience supporting senior level executives or department heads Demonstrated history of handling sensitive information with utmost discretion 3 years of Microsoft office Suite experience Experience working with similar database systems that includes CYMS, Adobe Acrobat, OneDrive, and SharePoint Proven experience drafting, proofreading and formatting reports, presentations, and briefings for leadership Excellent verbal and written communication skills Experience managing high-volume calendars, coordinate travel, and prepare executive-level correspondence Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request. Referrals and selections can be made at either grade.

How to Apply: You may submit your application package using one of the two methods identified below: 1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): C2SCNAFCY-25-12769602. Announcement closes at 11:59 PM Eastern Time on 07/28/2025 to receive consideration. Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12769602. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Application Deadline: 2025-07-28