Remote Community Experience Specialist - 2025213 at World Relief
World Relief · Towson, United States Of America · Remote
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
Do people tell you that you have a gift for creating community — genuinely engaging with others, ensuring that they feel seen and cared for? Are you highly relational, attentive to details, committed to excellence and eager to add value, build trust and connect sustaining partners to mission? If you are loaded with ideas for creating a thriving donor community, are willing to go the extra mile to consistently provide world-class care for current partners and possess a contagious enthusiasm for welcoming new members to our community, then keep reading – this just might be your dream job!
ROLE & RESPONSIBILITIES:
- Sustaining Donor Engagement & Stewardship
- Build meaningful relationships and contribute to strong retention of monthly partners through mission-aligned, personal and timely partner care which may include: handwritten notes, postcards, phone calls, emails, SMS text messages, virtual events and additional consistent onboarding and stewardship touchpoints.
- Build a strong giving community by supporting continuous process improvement efforts designed to enhance donor experience and retention.
- Collect testimonials that reflect the impact of giving and inspire generosity.
- Support development of personalized donor communications and updates—including emails—that demonstrate the tangible difference Path donors make and keep them connected to World Relief’s impact.
- Donor Acquisition Support
- Support lead nurture strategies and help execute and improve onboarding experiences that create a strong first impression and inspire ongoing support.
- Assist in the execution of digital, phone and mail campaigns designed to attract new monthly partners to The Path.
- Collaborate with The Path Manager and broader marketing team to generate creative ideas for increasing Path partner acquisition and conversion rates.
- Apply data insights—such as engagement metrics, open rates and donor behaviors—to refine tactics under The Path Manager’s strategic direction.
- Campaign & Event Coordination
- Assist in planning and executing virtual partner events, including managing invitations, RSVPs, technical setup and post-event communications.
- Partner with the Events team to ensure timely and effective coordination of Path deliverables for event-related activities.
- Donor Database, Reporting and Task Management
- Maintain clean and accurate donor records for The Path community in Raiser’s Edge.
- Assist with segmentation, list generation and reporting to support both engagement and acquisition efforts.
- Monitor insights from Path-related campaigns and donor touchpoints to help inform future approaches.
- Coordinate with The Path Manager and Operations team to ensure that Path related activities are properly tracked and updated in the project management system, Asana.
- Internal Collaboration
- Work closely with The Path Manager and across the Marketing team to execute high-quality donor experiences.
- Engage in cross-team collaboration to help convert one-time donors into recurring monthly partners.
- Please note this job description contains only a partial listing of duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- A person of integrity who is deeply committed to valuing people and partnership from a wide variety of cultures
- Customer service-minded with a high commitment to excellence
- Tenacious follow-through and relentless attention to detail in a fast-paced environment
- Flexible and willing to adapt to changing work priorities often brought on by emerging humanitarian crises
- Creative thinker and problem solver who eagerly embraces a continuous process improvement mindset
- Excellent organizational skills and ability to manage multiple priorities simultaneously
- Extremely personable and engaging—comfortable with phone and video interaction
- Strong written and verbal communication skills rooted in empathy, clarity and compassion
- Highly collaborative, team-oriented and mission-minded
- Comfortable using data insights (e.g., giving trends, engagement metrics, open rates) to help guide tactical execution
- Donor experience and/or customer care experience required
- Bachelor’s degree
PREFERRED QUALIFICATIONS:
- Proficient in email automation and strategy (preferably with HubSpot)
- Experienced in donor management platforms (ie Raiser’s Edge)
- Proficient in Microsoft Office Suite (Excel, Outlook, Word)
- Comfortable using SharePoint for cross-team communication and document management
- Familiarity with Canva for light content creation and visual storytelling
- Experience using Asana or similar project management platforms to track tasks, campaigns and deadlines
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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