Hybrid Account Manager Account Manager with verification

Role Purpose Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.So, when you think of Ideagen , think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.As an Account Manager at Ideagen, you will play a critical role in maximizing customer satisfaction, revenue growth, and customer retention within Ideagen. You will be responsible for developing and maintaining strong relationships with our existing customer base, actively identifying upselling opportunities, and ensuring their long-term success with our software solution.Responsibilities

• Act as the primary contact and trusted advisor for assigned accounts.
• Build robust relationships with key stakeholders by understanding their business objectives and aligning our solutions to their needs.
• Conduct regular account reviews to evaluate satisfaction, tackle challenges, and propose solutions.
• Develop strategic account plans to drive upselling and cross-selling, increasing customer revenue.
• Identify upselling opportunities through a deep understanding of customer needs and usage patterns.
• Craft tailored proposals, deliver product demonstrations, and negotiate contracts to secure upsells.
• Recognise potential risks to customer revenue and implement strategies to mitigate them.
• Analyse usage data to identify signs of churn or dissatisfaction, taking proactive actions to retain customers.
• Collaborate with internal teams to resolve issues efficiently and ensure a seamless customer experience.
• Provide timely and effective support throughout the customer lifecycle to ensure satisfaction and success.