Remote Information Technology Specialist with verification

LOCATION: Remote, in Portugal

DEPARTMENT: IT Support

REPORTS TO: Global IT Director

POSITION SUMMARY:

Broadvoice is looking for an experienced IT Technician to join our growing team in Portugal. You will have the chance to join our amazing IT Support team that is responsible for supporting all our internal users on a daily basis on a global scale. From laptop maintenance to troubleshooting, onboardings & offboarding's, managing MDM/EDR solutions, Asset Inventory, Microsoft Azure, Intune, 365, Exchange, Teams, Remote Servers, etc.

YOUR DAY-TO-DAY:

• Management of local endpoints in Entra, MDM, and EDR solutions.
• Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Support to several remote access platforms.
• Support for Windows and MacOS Operative Systems.
• Suggest ideas for process and quality improvement.
• Working with an amazing IT team.
• Ability to work diligently in Night shifts. (17:00 to 02:00)

WHAT YOU BRING TO THE TEAM:

• Bachelor's in information systems, computer science, or similar.
• Strong attention to detail.
• Minimum 7 years experience working in the IT Support field.
• Strong analytical and outstanding troubleshooting/problem-solving skills.
• Excellent verbal and written communication skills in English.
• Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf.
• Great interpersonal skills and taste for teamwork.
• Good analytical ability, organization, planning, and time management.
• Knowledge of end-user service principles and best practices.
• Proficiency in English, both written and verbal, clearly and accurately.

WHY BROADVOICE:

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place. Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team

members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.