Hybrid Property Field Loss Adjuster Property Field Loss Adjuster with verification

Are you an experienced Property Claims Advisor or Loss Adjuster with a passion for technical expertise and a desire to expand your knowledge and skills while ensuring we are there for our customers in their time of need? If so, we have the perfect role for you.

We are delighted to offer the opportunity for a Property Loss Adjuster to join our Claims Customer Experience Team. In this role, you will report to the Loss Adjusting Manager and work with an enthusiastic team of Property Loss Adjusters to ensure that our customer claims are dealt with to the highest standard.

This is an exciting and challenging role that offers the opportunity to use your technical expertise and experience to make a real difference in the lives of our customers. If you have the skills and experience required and are passionate about technical excellence and customer service, we would love to hear from you.

This regional role is home based, and you will on occasion be asked to be available to attend meetings in Aviva’s Galway or Dublin offices. The successful candidate will report to the Property Loss Adjusting Manager.

Duties and Responsibilities:

• Complete on-site inspections of personal and commercial property claims.
• Pro-actively manage a portfolio of property losses to include technical complex claims including ongoing customer engagement, cost delivery and meeting individual customer needs.
• Drive Technical excellence in claims validation through effectively identifying and scoping work in line with policy cover and market rates.
• You will need to have a working knowledge of the Irish Insurance claims market.
• Be able to demonstrate a capability of handling a variety of complex claims, identify market trends & provide strategic innovative solutions to improve Aviva’s Customer offering.
• An excellent knowledge of Insurance Principles and all regulation set out by the Central Bank of Ireland, with an ability to apply a practical approach to policy interpretation.
• You will have the ability to carry out the role in a professional manner, prioritise workloads and meet deadlines whilst displaying strong interpersonal skills.
• Work with our Motor & Liability Claims Teams in managing Third Party Losses.
• Timely reporting to the Loss Adjusting Manager.

Skills & Experience:

• The ideal candidate for this position will be CIP qualified as a minimum or have an equivalent qualification.
• Experience in Loss Adjusting or Property Claims Handling.
• Qualification in the “building environment”, Construction, Building / Quantity Surveying / Engineering etc. is an advantage.
• It is an advantage to have experience in handling Marine, CAR & Engineering losses/policies.
• A full understanding of all regulatory frameworks, including the CPC/CICA, and GDPR is essential.
• The successful candidate will possess robust negotiation skills and have a strong focus on customer service.
• They will have the ability to work both independently and as part of a team and possess excellent interpersonal skills.
• Effective communication and presentation skills are essential, as is proficiency in Microsoft Excel, Word, and PowerPoint.
• The candidate should have excellent report writing capabilities and be highly flexible and self-motivated.
• High level of initiative and ability to make real-time decisions based on changing information.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact [email protected]