About the job
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
Why Ciena
- We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
- We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
- We realize time away to recharge is non-negotiable. We offer flexible paid time off!
- Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
- Basic theoretical and/or practical knowledge of L0/L1 optical/transmission and/or Layer2-3 (IP protocols) and/or scripting/DevOps skills
- Support service partners' engineers during project deployment
- Review the Technical Deployment Package details with both Internal and External Resources to ensure that they are understood by all members of the Deployment Team
- Serves as an escalation point for issues/problems related to the Technical Deployment Package contents. Works with the Pre-Sales, Customer, and Internal Ciena Groups to resolve any design or product-related issues and translates resolutions to the field
- Responsible for archiving the As-Built Documentation Sets for future network upgrade support
- Participates on Customer kick-off calls and provides support to the Deployment Project Managers
- Provide technical guidance to the Presales Engineers to ensure that the Network Design meets both Customer and Serviceability requirements
- Ability to work directly with various cross-functional groups to resolve issues and establish best practices
- Good Customer Service interaction skills
- Excellent English language written and verbal communications skills
- Expert knowledge of MS Office applications (Visio, Excel, Power Point, etc.)
- Ability to handle travel (approx. 25%)
- Ability to work at night on maintenance windows (25%)
- Ability to handle multiple projects simultaneously
- Ability to review and analyse project information quickly and accurately
- Ability to take a conceptual design and develop a process to make it a reality
- Communications/technology focused career goals
- Layer 0/1 Ciena or other vendor product knowledge and/or
- Layer 2-3 knowledge, and/or
- Scripting/DevOps skills (ie, Phyton, JAVA, Ansible, etc.)
- Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
- Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
- The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
- Relationship builder – with an ability to influence, you’re able to get work done through others.
- A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
- B.S. Electrical Engineering, Optical Engineering, or a related field of discipline
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
