Remote Technical Business Analyst - API/Integration with verification

At FrankieOne, we are on a mission to redefine identity verification and fraud prevention across the world. Serving an expansive client base across 120 countries in a multitude of sectors—from banks and fintechs to gaming and beyond—we provide best-in-class onboarding and fraud detection solutions. Our diverse and impressive clientele includes industry heavyweights like Shopify, Westpac, AfterPay, and Binance, as well as the fastest-growing fintechs. With approximately $50 million in funding from the world's largest VCs, including AirTree in Australia and GreyCroft in the US, we've solidified our position as a trusted global leader.

But what really sets us apart is our dedication to the mission. We are fiercely committed to protecting customers and minimising their exposure to risk. We strive to provide a trusted, scalable experience that not only meets regulatory requirements but also genuinely makes people smile. When you join the FrankieOne team, you're joining an energetic, hoodie-wearing, compliance tech-geek team that loves nothing more than solving big problems and dreaming big in the process. We move fast and fix things, because that's what it takes to help global companies do big things, fast.

The role

Our business is growing and changing daily. We have developed a truly powerful set of solutions that our customers love. To ensure we continue to deliver best practice and wow our customers we must listen to them and continue to deliver products that rock their world! For this reason, your role as BA is critical to the team’s success. Reporting to the Lead Business Analyst, you will be responsible for enabling the delivery of outstanding customer solutions that continue to solve core business problems in the KYC, KYB and Fraud prevention space.

You will work closely with customers, product management and the development teams to create customer stories that allow us to design solutions that solve real problems effectively.

This role would be required to work Australia hours.

Your ticket to success:

Be an advocate. For Frankie, for the product, for our people and for our values.

Customer focused

• You play a pivotal role in optimising the customer experience, and building a deep understanding of our customers.
• You work with internal product and delivery teams to ensure the right customer problems are front and center.
• You create compelling user stories that support our teams building the right things for improvements and growth.

Analyse

• Lead discovery and scoping sessions and interviews to determine IT business requirements and then translate such into specifications for technical stories and features.
• Assist in business Change Management activities.
• Develop and implement inspection activities, the detection, and resolution of problems.
• Work with Engineering to ensure requirements have been met and features are delivered to the right level of quality.
• Build a deep functional and technical understanding of our products and leverage that knowledge when building new solutions

In a previous life you have:

• 5 years of experience in business / technical analysis and design, ideally within the financial services industry or SaaS
• Worked in a fast-paced environment within cross-functional teams, balancing priorities with getting things done
• Experience of agile methodology and frameworks like Scrum and Kanban
• Experience with solutioning REST API interfaces along with implementing complex integrations
• Understands and has experience designing API, json and writing Swagger specifications
• Supported leading end-to-end delivery of features from analysis to production
• Developed strong verbal and written communication skills
• Built strong knowledge of software development processes, procedures, limitations, and challenges
• Honed your analytical skills and are able to translate complex problems into stories that make sense
• Ideally have exposure to complementary skills in software development or QE/QA