About the job
This is a remote position.
The Following tasks will be performed by external service provider:
- CHANGE MANAGER***
The Following tasks will be performed by external service provider:
- Customer relationship management aiming at the adoption of digital solutions.
- Creation of stakeholder maps AND/OR adoption dashboards and reports.
- Overseeing the adoption journey of several types of stakeholders.
- Resolving stakeholder complaints quickly and efficiently.
- Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
- Identifying the services needed to ensure stakeholder satisfaction.
- Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation.
- Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action
- Creating and enforcing plans that help meet the needs of stakeholders.
- Reporting to relevant structures.
- Manage the implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
- Participate in functional working groups and progress meetings.
- Monitor timescales and resources used and take action where these deviate from agreed tolerances. Ensure that delivered systems are implemented within these criteria.
- Document management for the implementation of funded programmes.
- Close cooperation with the wide variety of services involved in developing communication activities related to management, training & documentation.
- Contribute to the communication strategy for the (internal and external) communications
