Hybrid Customer Service Specialist Customer Service Specialist

About Our Client

Our client is a industry leader in volunteer scheduling software is seeking a personable, positive, and self-motivated individual to help churches and nonprofit organizations schedule, connect, and grow their volunteer base.

About The Role

As the Client Service Specialist, you’ll be responsible for uncovering clients’ needs and solving problems by customizing the software setup. You’ll field technical and customer service-related questions via phone, email, and Zendesk. In addition to excellent written, verbal, and listening skills, this position requires the ability to help non-technical users set up the software to meet their unique needs. Patience, empathy, and creative problem-solving skills are essential.

You’ll join a talented, dedicated, international team, passionate about doing meaningful work and building extraordinary products that people love. The flagship products are actively used by over 3,800 organizations to schedule over one million volunteers. The mission is to help people do good things, and the unique culture is rooted in a set of shared values.

Responsibilities

- Becoming intimately familiar with the benefits and features of the software products, and being able to apply that knowledge to real-life scenarios.

- Building long-term relationships with churches and nonprofits who utilize the services by uncovering challenges, providing solutions, and winning their ongoing business.

- Fortifying relationships with existing clients, offering guidance and support, and ensuring they leverage any opportunities to benefit from expanded use of the services.

- Utilizing Zendesk to track all work and communication.

- Beta testing new features and product releases to ensure they are bug-free.

- Working on side projects tailored to individual strengths and interests (e.g. creating and updating documentation, writing and presenting webinars, producing content for sales and marketing resources).

Requirements

- A service-focused mentality and approach.

- A love for talking to people and building relationships.

- Demonstrated patience and a passion for teaching people new skills.

- The ability to problem-solve and learn new technology easily.

- Excellent verbal and written communication skills.

- A desire to exceed expectations and grow professionally.

- A quiet workspace for phone calls and meetings.

This is a fully remote position open to candidates living in the continental United States. Priority will be given to candidates living in California, Illinois, Indiana, Michigan, Missouri, and Virginia.

Benefits

- Supporting a meaningful product that people love.

- A service-focused, positive culture built around mutual respect and personal growth.

- $40K - $55K USD base salary.

- Stability. The hiring company has been self-funded and profitable for over 15 years.

- Annual retreats. Past destinations include Mexico, Costa Rica, and Nicaragua.

- 401(k) Profit Sharing Plan.

- Health insurance reimbursement.

- 4 weeks of annual paid time off (vacation and sick leave).

- Paid parental leave.

- Paid sabbatical program.