Hybrid Care Coordinator Care Coordinator

About Our Client

Our client is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options available through a benefits platform for low-income families and those with chronic conditions. This platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

Join the Team

A motivated and empathetic Care Coordinator is needed to join the team. In this role, you will play a critical part in ensuring customers receive the best possible support and service. You'll help resolve issues, answer questions, and provide expert guidance to assist customers in maximizing their experience on the platform. This position offers the chance to make a meaningful difference in the lives of many individuals.

What You’ll Get To Do

- Respond to customer inquiries via phone, email, and SMS in a friendly, helpful, and professional manner.

- Identify and resolve customer issues in a timely and efficient manner.

- Develop trust within the community by establishing strong relationships with customers.

- Guide customers through the platform and its features.

- Assist with enrollment and renewals as needed.

- Perform a deep dive analysis of customer issues, which may include researching transactions, resolving order fulfillment issues, troubleshooting technical errors, and other necessary investigations.

- Collaborate with internal teams to resolve more complex issues, acting as the voice of the customer.

- Continuously learn about the company's products and services to become an expert resource for customers.

- Create, manage, and update customer support tickets.

What You’ll Bring To The Team

- 3+ years of experience in a high-volume customer support environment with defined KPIs/metrics.

- Bachelor's degree or equivalent experience preferred.

- Excellent written and verbal communication skills.

- Strong problem-solving and critical thinking abilities.

- Ability to thrive in a fast-paced environment.

- Proficiency with Google Suite and other internet-based systems.

- Comfortable with technology and the ability to learn new software quickly.

- Effective and comfortable working remotely.

- Empathy, passion, and drive to exceed customer expectations.

- A genuine passion for helping people.

- Proficiency in Spanish or Korean is preferred.

Benefits

- Compensation range for this role is $50k-$55k. This range represents the typical compensation for this position. Actual compensation will be determined by reviewing the market rate of each candidate, considering various factors including qualifications, experience, and location.

- Unlimited PTO and 9 public holidays.

- Medical, dental, vision, and life insurance. Two of the medical plans include a 100% employer-paid option for employee-only enrollment.

- Eight weeks of fully paid parental leave after eight months of employment.

- A remote-first work environment for most employees. If part of the Community Engagement Team, there is an opportunity to work from home at least 1 day/week.

- Company-provided MacBook for most employees. Community Engagement Team members receive a company-provided iPad.

- Access to wellness resources and discounts for various services like emotional health, auto, financial, travel, electronics, apparel, gym & fitness, food & grocery, child care, pets, education, and more!