Hybrid Information Technology Lead Coordinator Information Technology Lead Coordinator with verification

Location: Porto, Portugal preferable but can also be based in some other part of Europe

About IT

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Journey Orchestration, or Digital Ecosystems - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

The Role

Are you an innovative IT professional with a passion for driving excellence and efficiency across diverse teams? Do you excel in coordinating complex initiatives and have a knack for turning data into actionable insights? If so, we invite you to become a pivotal part of our forward-thinking IT division. As the IT Coordination Lead at IWG, you will play a critical role in consolidating IT KPIs, optimizing resource utilization, and ensuring seamless communication across our dynamic departments. This is your chance to represent the CIO, lead key initiatives, and contribute to the creation of cutting-edge workspace solutions that empower businesses worldwide. Join us and make a significant impact on our operational performance and strategic success.

The IT Coordination Lead at IWG will report directly to the CIO, serving as a crucial link across various IT departments. This role is essential for ensuring streamlined communication, efficient project coordination, and the successful execution of IT initiatives aligned with IWG’s strategic goals. The IT Coordination Lead will consolidate IT KPIs from different departments to create a comprehensive IT performance dashboard and will manage the preparation of fortnightly and monthly reports from the CIO to the CEO. Additionally, the role includes representing the CIO in meetings and ensuring that instructions are executed promptly and accurately. This position also involves assisting the CIO in resource planning to optimize IT resource utilization and identifying opportunities to reduce IT costs.

Key Responsibilities And Accountabilities

• Coordinate and manage cross-departmental IT projects and initiatives, ensuring alignment with IWG’s strategic objectives.
• Oversee and streamline reporting processes, ensuring accurate and timely delivery of fortnightly and monthly reports to senior management, including the CEO.
• Consolidate IT KPIs across various departments to create a comprehensive IT performance dashboard.
• Facilitate communication and collaboration among IT departments to ensure cohesive and efficient operations.
• Assist the CIO in strategic planning, resource allocation, and performance monitoring of IT departments.
• Optimize broader IT resource utilization across departments to ensure effective and efficient use of resources.
• Identify opportunities to reduce IT costs and implement cost-saving measures.
• Represent the CIO in meetings, ensuring that instructions are followed and reporting back on progress.
• Coordinate and prepare presentations, reports, and documentation for senior leadership and executive meetings.
• Foster a culture of continuous improvement and innovation within the IT department
• Assist the CIO in developing and refining IT strategy and roadmap to align with overall business objectives.
• Assist in the development and management of the IT budget, ensuring optimal allocation of resources and adherence to financial constraints.
• Assist in the Governance and Compliance of IT policies, standards within the IT department (cross IT department standards).
• Liaise with internal and external stakeholders to understand their needs and ensure IT services meet their expectations.
• Identify skill gaps within the IT team and implement training and development programs to address these gaps. Foster a culture of continuous learning and improvement.
• Regularly review and assess the performance of IT initiatives and projects. Implement corrective actions as needed to ensure objectives are met.
• Encourage a culture of innovation within the IT team.
• Develop and implement communication strategies to keep the IT team and broader organisation informed about IT initiatives, achievements, and challenges.

Experience

• Minimum of 5 years of experience working in an IT Operations Environment and/or Development Environment.
• Demonstrated success in managing cross-functional IT initiatives.
• Experience in a leadership or supervisory role within an IT department.
• Experience in creating and consolidating KPI reports and dashboards.
• Experience in optimising IT resource utilisation and reducing IT costs.
• Experience working in a fast-paced and dynamic environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field.
• Ideally a related Masters Degree.

Functional Competencies

• Strong leadership and team management abilities: Capable of leading diverse teams and managing performance.
• Excellent communication and interpersonal skills: Effective in conveying information clearly at all levels.
• Exceptional organisational and multitasking skills: Able to manage multiple projects and priorities efficiently.
• Ability to analyse and interpret complex data and metrics: Proficient in turning data into actionable insights.
• Strong problem-solving and decision-making capabilities: Effective in identifying issues and making sound decisions.
• Proficiency in the MS Office suite (Word, Excel, PowerPoint): Expert in using these tools for various tasks.
• High level of integrity and professionalism: Maintains ethical standards and professionalism in all actions.
• Ability to effectively represent the CIO in meetings and ensure execution of instructions: Trusted to act on behalf of the CIO.
• Proficiency in resource planning and optimisation: Skilled in allocating and managing resources efficiently.
• Ability to identify and implement cost-saving measures: Experienced in reducing operational costs.
• Well-developed administrative skills and administrative processes: Efficient in managing administrative tasks and processes.
• Ability to communicate on all levels: Capable of interacting with stakeholders at all levels.
• Excellent written and verbal English abilities: Proficient in clear and effective communication.
• Proficiency in developing standardized templates and artifacts: Skilled in creating uniform documents and tools.

Behavioural Competencies

• Self-driven and proactive: Motivated to take initiative and drive projects forward.
• Well-structured and organised: Systematic and orderly in approach to tasks.
• Open-minded and honest communication style: Transparent and straightforward in interactions.
• Willingness to go the extra mile: Dedicated to exceeding expectations and delivering high-quality results.
• Hand’s on and roll up the sleeve mentality: Ready to get involved and contribute directly.
• Decisive and collaborative: Able to make decisions while fostering teamwork.
• Structured but pragmatic: Balanced approach, ensuring both order and flexibility.
• Strong leadership and mentoring abilities: Effective in guiding and developing team members.
• High level of accountability and responsibility: Reliable and answerable for own actions and decisions.
• Ability to handle multiple tasks and initiatives simultaneously: Skilled in managing competing demands.
• Communication and Negotiation: Excellent communication and negotiation skills, capable of influencing a global team and engaging with C-level executives.
• Multitasking Ability: Skilled in managing multiple tasks and prioritising effectively in a fast-paced environment.
• Detail-Oriented: Exceptional attention to detail and accuracy.

Why Join Us?

• Entrepreneurial Spirit: Join a company that values entrepreneurship, empowering you to innovate and drive change.
• Innovative Environment: Work in a forward-thinking environment where curiosity and commercial motivation drive success.
• Global Impact: Be part of a global team that thrives on challenges and pursues excellence in every project.
• Empowerment: Engage in a role that empowers you to reach your full potential and make a significant impact on our operational objectives.
• Diversity and Inclusion: Join a diverse and inclusive workplace with colleagues in 130 countries.

If you're an innovative and driven IT professional with a passion for strategic planning, reporting, resource optimization, and cutting-edge technology, we want to hear from you. Apply now to join our dynamic team and play a pivotal role in driving the efficiency and success of our IT Transformation Team as our IT Coordination Lead.

About IWG

We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With over 4,000 locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when, and how they want.

https://www.iwgplc.com/