Homeoffice Customer Support Co-ordinator (Remote) with verification

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.


Seeking to make an impact?


Join us! We have a new opening for a Customer Service Coordinator to join our team. This role is working from home (if you live close by there is the option to go into the Whittle site based in Leicester )


Why Baxter?

Simple! Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare.


Baxter has 13 sites across the UK, including our UK head office in Berkshire, 3 manufacturing facilities across the UK, and our national distribution centre based in Northampton.


Our products can be found in hospitals and clinics and in delivering patient care in homes. Play your part to support our mission of saving and sustaining lives by helping us get our products to our patients.


As a Customer Service Coordinator, you will:

• Provide professional and responsive support to our patients and customers to ensure a positive experience in fulfilling and delivering orders, this could be pricing queries, product complaints.
  
• Effectively resolve issues through phone and email communications, adapting to fluctuations in the volume of incoming inquiries
  
• Collaborate cross-functionally within Baxter to more deeply engage customers regarding our products and enhance the overall customer experience
  
• Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times
  
• Identifying challenges and resolving solutions
  
• Provides our patients and partners with the most immediate and high-quality first interaction
  
  
  
  

What are we looking for?

• Excellent written English
  
• Strong can-do attitude
  
• Relationship management is critical! Nurturing and growing relationships within our organisation
  
• Proven problem-solving skills
  
• Have a clear, professional, and informative communication style
  
• A passion for helping others
  
  
  

What we offer you:

• Salary £24,000 per annum
  
• Access to an enhanced Pension Scheme with the option to have Group Income Protection
  
• Life Assurance x4
  
• A variety of development opportunities: in-house training, coaching, secondment opportunities and internal progression
  
• Support for all aspects of wellbeing: Employee Assistance Programme, annual flu vaccinations, and pension tax planning
  
• 25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days.
  
• A workplace environment that is supportive, inclusive and diverse.
  
  
  
  

This is a varied and diverse role that is key to the success of our business.

We would love to talk to you if you would love to hear more about the role. Happy to discuss it. Apply here.


Help us build a global company where we're all proud to belong.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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