About the job
We're looking for a motivated, tech-savvy, detail-oriented Account Manager with strong negotiation skills and the ability to provide our vendors with the best possible experience. Responsibilities will include:
- Onboarding new vendors from signup to account activation.
- Research and find new vendors to sign up for the Direct Buy Program.
- Fielding and resolving all questions and concerns from existing vendors
- Regular out bound calls daily
- Monitoring vendors' budgets, explaining costs, and negotiating new terms if necessary
- Studying patterns and trends in the vendor experience and adjusting accordingly
- Deliver excellent customer service
- Some data entry required
- Excellent written and verbal communication skills
- Strong organizational and planning skills -- Ability to multitask
- Polite and friendly phone disposition
- Must be able to work independently, but also as part of a team
- Proven customer service skills
- Ability to work remotely
- At least 1-year experience in customer service
- Fluent in Spanish a plus
- Knowledge of the Automotive experience a plus
- Salesforce and five9 experience a plus
