Remote Operations Manager I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn , YouTube , Twitter , Facebook , or Instagram .

About This Opportunity

The Operations Manager I is responsible for overseeing the day-to-day operations for the InComm Healthcare implementations and client support. The role involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform. Work closely with project managers and account managers to ensure a successful program launch to benefit thousands of health plan members. Specific experience evaluating, launching, and administering financial products is strongly preferred.

Responsibilities

• Oversee and execute various processes to setup new clients to our inComm healthcare platform.
• Experience troubleshooting incidents and situations by researching and collaborating with other internal teams.
• Adept at utilizing systems or platforms to setup and configure programs including benefit wallets and cards.
• Experience Implementing and monitoring operational procedures to enhance productivity and efficiency.
• Supervise the workflow of processes to ensure strict compliance and successful implementation.
• Serve as a team leader and subject matter expert to drive tasks to completion.
• Promote positive environment that encourages collaboration, innovation, and accountability for setup delivery.
• Identify opportunities for process improvement
• Ability to analyze processes and document using flowchart and collaboration tools.
• Prepare and present reports on operational performance, challenges, and achievements.
• Experience using data and analytics to make informed decisions leading to problem solutions.
• Work cross-functionally to resolve issues and improve results.
  
  

Qualifications

• Minimum 3 of experience in operational or implementation’s role.
• Minimum two years client facing communication experience required.
• BA or BS degree preferred.
• Experience in prepaid, stored value or gift card products preferred.
• Strong listening skills and the ability to coalesce different descriptions into a holistic picture.
• Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas.
• Highly organized and productive, with strong prioritization abilities.
• Ability to filter through the nonessential and focus on the root cause.
• Ability to adapt to changing requirements and priorities.
• Ability to manage multiple projects, tasks. and responsibilities simultaneously.
• Strong sense of teamwork and cross-disciplinary collaboration.
• Self-starter with ability to work independently.
• Basic understanding of customer usage of Website, IVR and Mobile applications.
• Proficient with MS Office Suite (i.e., Word, Excel, Visio)
• Experience with platforms like Azure, JIRA or Salesforce is a plus.
  
  

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier II