Homeoffice Customer Success Manager - German Speaking (d/f/m)
Luminovo · Munich, Bavaria, Germany · Remote
About the job
Department: Customer Success
Location: Germany (hybrid/remote)
Compensation: €51,400 - €92,700 / year
Description
? Your role
Are you looking to make your mark in the rapidly growing electronics industry? Luminovo is gearing up for Series A funding, and after winning 130+ customers in Europe, we're further expanding throughout Europe and the US.
In this role, you will take responsibility for offering our customers the best possible product experience and service quality. You will work closely with Luminerds from our Product and Sales team and gain exciting insights into the operational business of our customers in the electronics industry.
? Our product: Luminovo's software suite is catered to solving engineering and procurement issues in the trillion-dollar electronics idea-to-production value chain. To learn more about what we do, you probably want to check out our website, plus two of our blog posts (here and here).
? Language requirements : We are very active in the DACH region and are expanding throughout Europe and North America. Therefore, being fluent in ?? German and ?? English is a must. Any additional languages are a big plus.
? Work setup: You can join our team remotely, or in an on-site/hybrid setup close to our headquarters in Munich. We expect you to occasionally travel for customer workshops or representing Luminovo at larger sales fairs. Travel expenses will of course be covered by us.
? Performance objectives
⚡️ Skills, Knowledge, And Expertise
Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.
? What We Promise
For this role, German salary ranges from €51,400 to €92,700 OTE + virtual stock options (10%-30% of base salary), depending on the leveling we'll establish with you throughout the hiring process. This range might differ in other countries within our +/- 2h time zone remote work area.
Location: Germany (hybrid/remote)
Compensation: €51,400 - €92,700 / year
Description
? Your role
Are you looking to make your mark in the rapidly growing electronics industry? Luminovo is gearing up for Series A funding, and after winning 130+ customers in Europe, we're further expanding throughout Europe and the US.
In this role, you will take responsibility for offering our customers the best possible product experience and service quality. You will work closely with Luminerds from our Product and Sales team and gain exciting insights into the operational business of our customers in the electronics industry.
? Our product: Luminovo's software suite is catered to solving engineering and procurement issues in the trillion-dollar electronics idea-to-production value chain. To learn more about what we do, you probably want to check out our website, plus two of our blog posts (here and here).
? Language requirements : We are very active in the DACH region and are expanding throughout Europe and North America. Therefore, being fluent in ?? German and ?? English is a must. Any additional languages are a big plus.
? Work setup: You can join our team remotely, or in an on-site/hybrid setup close to our headquarters in Munich. We expect you to occasionally travel for customer workshops or representing Luminovo at larger sales fairs. Travel expenses will of course be covered by us.
? Performance objectives
- Success: Proactively manage my customer portfolio to ensure an amazing customer experience and prevent churn.
- Onboarding: Facilitating a seamless onboarding experience by conducting interactive user trainings or workshops.
- Insights: Collect and share data to build a deep understanding of users' needs and pain points.
- Product: Find new opportunities for our product team to create the greatest possible added value for our customers.
- Growth: Drive the expansion of customer contracts with the support of our sales team.
- Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices.
⚡️ Skills, Knowledge, And Expertise
Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.
? What We Promise
- ? We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.
- ? We do routine 1:1's with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.
- ? Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your personal growth (education, trainings etc.), just ask and we usually say yes!
- ? We offer a flexible working environment, we appreciate everyone's time and preferred ideal setup in terms of working hours.
- ? We offer fully remote working (our only requirement for remote working is that you are within +/-2 hours of CET). Our Luminerds work from Amsterdam, Nairobi, Verona, Berlin, Cologne, Munich, …
- ? When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds.
- ? We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive strong and fair stock option packages. We also support you in finding your perfect (remote) set-up.
For this role, German salary ranges from €51,400 to €92,700 OTE + virtual stock options (10%-30% of base salary), depending on the leveling we'll establish with you throughout the hiring process. This range might differ in other countries within our +/- 2h time zone remote work area.
