Hybrid Customer Service Representative Customer Service Representative with verification

Job Description

This role is based in Sydney CBD, NSW

Due to the security clearance for this account to be successful, you must be an Australian Citizen.

• Answering incoming calls, and delivering prompt, accurate and timely customer service
• Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met
• Liaise with service providers and Facilities Managers for clarification of technical issues
• Update our management system to ensure the timely rectification of building faults;
• Adhering to KPIs and reporting on service levels
• Escalate relevant issues to the appropriate personnel/management
  
  
  

Skills And Experience

• Strong demonstrated experience working in a Customer Service or Contact Centre environment
• Experience working with internal and external stakeholders at varying levels of an organisation
• Ability to interpret queries and assist appropriately
• Demonstrated attention to detail including good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible / innovative approach
  
  
  

Benefits:

• Be part of a dynamic and supportive team environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• Work-life balance with flexible working hours.
• Employee Recognition Program.
• Excellent Company Benefits.
• Paid Parental and Volunteer Leave.
• Donation Matching and much more!
  
  
  

Experience within the defence industry, and a baseline security clearance would be well regarded.

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.