Hybrid Payroll Consultant /Payroll Helpline SME Payroll Consultant /Payroll Helpline SME with verification
Dayforce · Australia (Remote) · nan, · Hybrid
About the job
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Australia
About The Opportunity
Deliver payroll training sessions and help answer complex payroll queries for association members via our helpline.
The Association for Payroll Specialists (TAPS) is part of the Dayforce family and is Australia’s leading payroll association, representing over 10,000 payroll professionals.
TAPS has a new opportunity for a Training Officer/Payroll Subject Matter Expert (SME) - Helpline.
Use your existing skills in a new and exciting way. In this role you will provide member services, including delivery of payroll training, answering member Helpline calls, handling payroll legislation queries, and supporting TAPS events.
TAPS has a new opportunity for a Payroll Subject Matter Expert (SME) - Helpline.
Use your existing skills in a new and exciting way. In this role you will provide member services, including answering member Helpline calls, handling payroll legislation queries, and supporting TAPS events. There is also the opportunity to become a back-up for TAPS trainers.
Responsible answer complex payroll queries for association members via our helpline. Assist with TAPS conferences. Opportunity to become a back-up for TAPS trainers.
What You’ll Get To Do
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Australia
About The Opportunity
Deliver payroll training sessions and help answer complex payroll queries for association members via our helpline.
The Association for Payroll Specialists (TAPS) is part of the Dayforce family and is Australia’s leading payroll association, representing over 10,000 payroll professionals.
TAPS has a new opportunity for a Training Officer/Payroll Subject Matter Expert (SME) - Helpline.
Use your existing skills in a new and exciting way. In this role you will provide member services, including delivery of payroll training, answering member Helpline calls, handling payroll legislation queries, and supporting TAPS events.
TAPS has a new opportunity for a Payroll Subject Matter Expert (SME) - Helpline.
Use your existing skills in a new and exciting way. In this role you will provide member services, including answering member Helpline calls, handling payroll legislation queries, and supporting TAPS events. There is also the opportunity to become a back-up for TAPS trainers.
Responsible answer complex payroll queries for association members via our helpline. Assist with TAPS conferences. Opportunity to become a back-up for TAPS trainers.
What You’ll Get To Do
- Deliver a mix of online and face-to-face training to TAPS clients
- Update and improve the training materials
- Keep yourself up to date with changes in payroll legislation
- Answer Client Helpline calls; assist clients with resolving complex payroll and payroll legislation queries
- Provide up-to-date advice to clients, drawing on team expertise as needed
- Contributing to the TAPS newsletter
- Research payroll topics for helpline and factsheets
- Present at TAPS events from time to time
- Work on projects from time to time to support improvement and innovation across TAPS member offerings
- Expert Australian payroll legislation knowledge (NZ payroll knowledge also desirable)
- Experience delivering payroll or payroll systems training (desirable but not essential)
- Excellent presentation and communication skills
- Ability to tailor communication to the audience and explain complex payroll legislation in a way the receiver understands.
- Excellent coordination and time management skills
- Strong customer focus and good team collaboration skills.
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
