Homeoffice Client Experience Specialist (CX)
CoachHub - The digital coaching platform · Europa, Naher Osten und Afrika, Switzerland · Remote
Details zum Jobangebot
CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.
If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!
As the Client Experience Specialist, you will act as the initial point of escalation for Coachees and Coaches to ensure they have a positive and seamless experience. You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer’s needs. The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams.
If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service….. Join Us!
Responsibilities
CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.
CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.
Our programs are based on advanced R&D from our Coaching Lab. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.
As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.
If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!
As the Client Experience Specialist, you will act as the initial point of escalation for Coachees and Coaches to ensure they have a positive and seamless experience. You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer’s needs. The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams.
If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service….. Join Us!
Responsibilities
- Acting as the first point of escalation for customer queries or concerns, via email, outbound video call and chat
- Collaborate with Customer Success and Coach Relations to help resolve customer queries
- Providing progress updates on existing tickets
- Investigating and responding to customer issues and high impact incidents
- Proactively contacting Coachees and Coaches to offer support
- Assess customer feedback to identify trends and areas for improvement
- Contribute to department efficiency by proposing improvements to existing processes
- At least 2 years in a fast paced customer/client experience or support role
- Familiar with using digital tools like Zendesk, Confluence, and Jira
- A clear understanding of the importance and value of delivering high quality customer care
- Excellent problem-solving ability
- Previous experience dealing with customer complaints
- Business-fluency in English
- A basic understanding of how software services (SaaS) are delivered
- Any additional language: German, French, Spanish
- Join us in our mission to democratize coaching for all career levels worldwide as we grow, and grow with us in your own career and personal development
- Collaborate with a global workforce from over 45 countries
- Personal coaching: unlimited sessions with your own CoachHub, worth over €10,000 per year
- Company shares
- Community engagement: Volunteering day as part of our CoachHub4Good program
CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.
CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients.
Our programs are based on advanced R&D from our Coaching Lab. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital, Sofina, Softbank and Speedinvest.
As of 2022, CoachHub is a certified Carbon Neutral Company. Find out more about CoachHub’s dedication to positive impact at www.coachhub.com/esg.
