DESCRIPTION

As Customer Success Manager, you are responsible for providing a superior onboarding experience and ongoing customer support to our biggest customers, ensuring they derive maximum value from our products/services. You will build a relationship with the users to understand their goals and guide them through a program that’s tailored to their needs. Additionally, you will handle customer inquiries and provide support via chat and email.

COMPANY OVERVIEW

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

REQUIREMENTS

• 5+ years of experience at a software product company in a similar role.
• Tech-savvy with the latest SaaS tools and modern apps.
• Expert at working with data.
• Excellent communicator and writer. You can take complex subjects and break them down using clear and steps in a live Zoom session, simple writing, and video.
• Ability to learn quickly and become an expert in the product.
• Comfortable speaking and presenting using video.
• Work remotely from the UK, Monday-Friday from 9 am - 6 pm.

WHAT YOU’LL DO

• Onboard new customers, guiding them through a customized implementation process and ensuring a smooth transition.
• Build strong relationships with key stakeholders within client organizations, understanding their needs and objectives.
• Proactively monitor customer engagement, identifying opportunities for providing additional support, upselling, and expansion.
• Provide ongoing support and assistance to customers, addressing their queries and concerns in a timely and professional manner.
• Collaborate cross-functionally with sales, product, and technical teams to ensure customer satisfaction and retention.
• Assist with customer support tasks, including responding to inquiries via chat and email, troubleshooting issues, and resolving customer complaints.
• Improve onboarding and learning experience.

QUALITIES WE'RE LOOKING FOR

• Analytical skills, detail-oriented, able to help customers solve problems.
• Work independently, a fast learner in an unstructured environment.
• Organized, goal-oriented.
• Excited to join as an early employee.
• Helpful, energetic, ambitious, positive.

COMPENSATION & BENEFITS

• GBP 50K - 70K Annual
• 0.05% - 0.1% Equity
• Medical, dental, and vision insurance.
• PTO, sick and unplanned time off, holidays.
• Full-time, salaried position located remotely in the UK.