Microsoft-access Remote- und Homeoffice Jobs ∙ Seite 37

We are searching for a Patient Access Coordinator – someone who works well in a fast-paced hospital setting. In this position, you will perform scheduling & registration duties and supervise specific duties associated with the daily operations of the OB/GYN Clinic.  You will be responsible for ensuring accurate and timely scheduling of patient appointments and accurate verification of demographic information and verification of benefits.

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Job Duties and Responsibilities

•    Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standards
•    Assist with incoming calls and scheduling as needed and in accordance with department service standards
•    Informs management of potential opportunities and/or issues
•    Provides customer service support for staff, patients/families, and clinics
•    Financially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashion 
•    Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely manner  
•    Provides customer service to internal and external customers
•    Serves as a resource to staff members and as an escalation point person for QA issues
•    Monitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work, including authorization when required
•    Meets with Manager at least weekly to discuss issues/initiatives/staff performance and review department productivity 
•    Correctly follows Cue Card protocol when patient or responsible party requests an earlier appointment and/or offers to place the patient on the clinic wait list

Requirements

•    A high school diploma or GED
•    A minimum of 2 years of experience performing all aspects of the scheduling and registration process is required (in lieu of actual work experience, an Associate’s or Bachelor’s degree may be substituted)  
•    Demonstrates a high level of positive customer service skills in all communications 
•    Self-motivated, with the ability to work both independently and interdependently in a team environment.
•    Knowledge of government (Medicaid and CSHCN) and commercial insurance plans
•    Knowledge of patient appointment scheduling in a high volume call center environment
 

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