Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
What does it mean to be a Refinance Sales Representativeat GLS?
The Refinance Sales Representative is responsible for serving as the first point of contact for new GLS applicants seeking to refinance their automobile loans. This position will quickly establish rapport and clearly communicate program benefits, as well as use attention to detail skills to review documents, update systems, and manage the refinance pipeline through to completion.
How will you drive value within the organization as a Refinance Sales Representative?
Proactively call new GLS refinance applicants to introduce the program, establish rapport, and explain the refinance process in clear, customer-friendly terms
Discover and understand each applicant’s primary reason for refinancing to build trust and reinforce program value throughout the process; clearly communicate loan requirements, benefits, and next steps
Provide exceptional customer service through active listening, timely follow-up, and professional communication
Accurately notate applicant interactions and progress in internal systems to maintain transparent and complete records
Review applicant documents for accuracy and completeness; partner with applicants to resolve missing or incorrect information
Navigate multiple lending systems to process, track, and manage applicant pipelines with efficiency and accuracy
Multi-task effectively to balance a high volume of new applications with operational precision
Partner with internal teams to ensure smooth handoff of applicant files and timely loan processing
Maintain acceptable turnaround times to support departmental goals and customer satisfaction targets
Maintain electronic records and files that support work performed, results, and outcomes
What should you already know to be successful as a Refinance Sales Representative
High school diploma or equivalent required
Minimum 2 years of customer service or call center experience strongly preferred
Financial services or auto industry experience preferred
Excellent organizational skills with great attention to detail
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Strong verbal and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Ability to think strategically and deliver tactically
Employment Requirements
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
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