German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation bei Mercier Consultancy MD

Description

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
• Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is highly advantageous.
• Previous experience in customer support or logistics is preferred.
• Strong communication and interpersonal skills, with a focus on customer engagement.
• Excellent problem-solving abilities and a proactive approach to customer service.
• Familiarity with CRM systems and logistics management tools is advantageous.
• A willingness to relocate to Greece, with relocation costs covered by the company.
• A commitment to delivering high-quality service and ensuring customer needs are met effectively.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...