Community Relations Specialist bei UNIFI Autism Care

Description

Make a Meaningful Impact in Autism Care

UNIFI Autism Care is dedicated to providing high-quality Applied Behavior Analysis (ABA) therapy that supports children with autism and their families. We believe strong community relationships are essential to connecting families with the care they need.

The Community Relations Specialist builds and maintains relationships with healthcare referral sources and community partners to support the growth of UNIFI’s autism therapy centers. Through effective partnership management, this role helps expand access to services and ensures families are guided to care with compassion and trust.

If you enjoy relationship-building, value collaboration, and are passionate about autism services, this role offers the opportunity to make a meaningful difference—every day.

Requirements

Essential Duties and Responsibilities 

• Establish and maintain relationships with patient referral sources, including healthcare providers, schools, and community organizations. 

• Develop and execute account plans to support the growth and retention of key accounts by increasing referrals. 
• Serve as the main contact for referral sources, responding to inquiries, concerns, and feedback in a timely manner. 
• Work collaboratively with internal teams, such as clinical staff, patient engagement, and marketing, to facilitate the provision of Applied Behavior Analysis therapy services to referred clients. 
• Track and review account performance and referral patterns to identify areas for improvement and implement relevant initiatives. 
• Perform regular account evaluations and prepare reports on account status, referral activity, and potential for growth. 
• Monitor industry trends, competitors, and the needs of referral sources to identify new opportunities. 
• Participate in industry events, conferences, and outreach activities to promote Applied Behavior Analysis therapy services and expand referral networks. 
• Adhere to healthcare regulations and privacy requirements, including HIPAA. 

Knowledge, Skills, and Abilities 

• In-depth knowledge of key account management in healthcare and Applied Behavior Analysis therapy for children with autism. 
• Strong grasp of Applied Behavior Analysis therapy services and company value proposition. 
• Excellent interpersonal and communication skills for presenting and persuading healthcare and building relationships with healthcare stakeholders. 
• Skilled at building relationships with accounts and internal stakeholders. 
• Proficient in data analysis for identifying referral trends and making decisions. 
• Strong problem-solving and adaptability in healthcare settings. 
• Effective organizational and time management skills. 
• Strategic thinker able to develop long-term account plans. 
• Proficient with CRM, Microsoft Office, and industry tools. 
• Ability to maintain professionalism, integrity, confidentiality, and compliance with regulations. 

Experience and Education 

• Minimum of one year experience in a similar role with an ABA therapy or autism care provider. 
• Bachelor’s degree in healthcare administration, business, or related field. 

Work Environment 

• The Community Relations Specialist in a hybrid role. Administrative tasks like route planning, calling referral sources, etc. can be completed from home.   

Physical Requirements 

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 
• While performing the duties of the position, the Community Relations Specialist must be able to operate standard office equipment and talk and hear (both in-person and by telephone). The employee may occasionally lift and carry up to 15 pounds. 

Travel 

• The Community Relations Specialist will regularly travel within the Evansville and surrounding area to meet with referral sources. On occasion, travel outside the assigned region may be required. Mileage can be expensed. 

Benefits

• Competitive pay.

• Enjoy a generous time-off package with 24 total days annually: 15 days of Paid Time Off (PTO) and 9 paid holidays for work-life balance.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company match for your future.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.  

UNIFI is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital or partnership status, military status, or disability status, or any other characteristic protected by law.