Patient Coordinator bei Giving Home Health Care

Responsibilities

• Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation. 
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. 
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care. 
• Manage a caseload of 40-50+ patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals. 
• Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.  
• Work closely with other departments to ensure the highest quality of patient care. 
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME. 
• Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special. 
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork. 
• Assist in the preparation and processing of patient assessments and care plans. 
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. Work and train with onsite nurses for charting and incident reporting.  
• Report and document incident reports as needed. 
• May step in for other care team roles as necessary and manage night/weekend calls based on patient needs. 
• Meet and exceed performance metrics.

Qualifications:

• Strong work ethic and focus on patient care. 
• Proficient in time management, organizational skills, and scheduling. 
• Excellent customer service and relationship-building abilities. 
• Strong communication, interpersonal, and presentation skills. 
• Energetic, outgoing, and comfortable in an ever-changing environment. 
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis. 
• Proven ability to work independently and efficiently without close supervision. 
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required) 
• Medical knowledge and proficiency in medical terminology. (preferred but not required) 
• Active engagement in a collaborative team environment. 
• Strong reading and writing skills. 
• Adaptability, flexibility, and strategic thinking. 
• Understanding of HIPAA and maintaining confidentiality. 
• Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments. 
• Completion and passing of a ***mandatory background check by the Department of Health.*** 
• Minimum associate-level education (preferred); high school diploma or equivalent required. 

Benefits:

• Paid Time Off - with additional hours accrued annually based upon tenure 
• Sick Leave/Bereavement Leave 
• 7 1/2 Paid Holidays + Floating Holidays + Your Birthday 
• Overtime pay at time and a half 
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance that begin after first full month of employment. The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment 
• 401(k) Plan with a company match program 
• $150 Lifestyle Reimbursement annually (maybe for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more) 
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents  
• Competitive mileage reimbursement  
• Tuition Reimbursement Program 
• Employee Assistance Program 
• Employee Appreciation Program 
• $100 Monthly Cell Phone Reimbursement (after 1 month of employment)