Senior Completions Officer bei Shawbrook

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Based across the UK with major hubs in Brentwood, London, Manchester and Glasgow we are looking for a Senior Completions Officer to manage the execution of large and complex specialist loans through to completion, providing service in line with expectations of the Property sector and to ensure all data and information held is present and accurate.

Reporting into a Senior Bridging Team Leader this senior, high profile role forms part of a larger team servicing lending through Bridging, Specialist, Central and Structured Real Estate, along with a number of key relationships and interfaces:

The role also directly engages with a number of key third parties:

• Financial Intermediary Partners and Brokers
• Panel Valuers
• The Bank’s solicitor panel firms

KEY RESPONSIBILITIES

• Pipeline Management: Actively manage a pipeline of cases in support of your dedicated Underwriter(s) and team, providing overflow assistance to the Administration Team when required by management.
• Legal Instruction: Issue accurate and comprehensive instructions to panel solicitor firms, including title insurance requirements, title plan needs, independent legal advice, and any other specific requirements to ensure timely lending completions.
• Stakeholder Communication: Serve as the main point of contact for brokers and solicitors during the legal process, building strong relationships and providing regular updates to deliver excellent customer outcomes.
• Legal Review: Assess legal correspondence from solicitors, responding where possible and escalating to Underwriters for credit decisions when necessary.
• Surveyor Liaison: Coordinate with surveyors to obtain any required information during the legal process.
• Compliance & Documentation: Verify that all KYC and AML requirements are met and ensure all documentation received post-sanction complies with the Bank’s lending criteria prior to completion.
• Data Integrity: Maintain accurate and high-quality data within the origination system to support reliable management information and customer contact.
• Customer Interaction: Manage customer contact at designated process points, ensuring all calls are handled professionally and in line with service standards.
• Completion & Funding: Work to meet customer expectations for completion timelines, requesting funds through the appropriate mechanism and releasing them promptly once all conditions are satisfied.
• Leadership & Process Improvement: Mentor and train team members, perform figure checks and team COT sign-offs, produce reports as required, and update SOPs and reference guides to reflect best practices

Qualifications & Experience:

• GCSE (or equivalent) in Math’s and English
• Experience of the mortgage sector, from within an administrative function
• An understanding of legal conveyancing is desirable (dependent on banding applied for)

Technical/Specialist Knowledge & Skills:

• Computer literate (good knowledge of MS Office suite – Excel, Word, PowerPoint)
• Knowledge of TCF
• Good knowledge of compliance procedures within the banking industry is desirable

Interpersonal

• Adaptable & flexible
• Excellent verbal and written communication skills
• Ability to work on own and as part of a team.
• Excellent planning and organisational skills
• Enthusiastic “can do” attitude
• Able to work under pressure and to tight deadlines
• Accuracy & attention to detail
• Professional, well presented
• Establishes effective working relationships at all levels
• Customer-focused approach
• Proactive & Self Driven

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done