Regional Product Support Manager bei Redline Equipment

About the Position:

• Regional Product Support Manager is responsible for overseeing Parts and Service operations across designated Redline Dealership locations. 
• This leadership role focuses on driving departmental performance, developing performance, departmental leaders, and ensuring operational excellence in facilities, fleet, safety and customer satisfaction. 
• Success in this role requires strategic planning, disciplined execution, and alignment with company policies and goals.

Responsibilities:

• Supervise staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values.
• Ensure location training and safety objectives are met.
• Achieve annual performance targets.
• Responsible for directing parts and service operations.
• Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns.
• Create and ensure strategies to improve sales and customer satisfaction.
• Work closely with all other departments and regions to achieve company objectives.
• Ensure that customer issues are resolved promptly according to company guidelines.
• Identify, monitor and recommend needed resources.
• Timely completion of performance evaluations, salary reviews, interviewing and hiring.
• Monitor training and identify personnel development needs within assigned locations.
• Responsible for location financials and management of departmental expenses to remain within budgetary guidelines.
• Oversee inventory control and maintenance management.
• Perform other related duties as assigned.

Qualifications:

• Minimum of 5 years experience in Parts and Service operations, preferably within a dealership environment
• Proven leadership in managing teams and driving departmental performance
• High School Diploma/GED required
• Bachelor’s degree in Agribusiness, Management or related field preferred
• Strong communication, coaching, and problem-solving abilities
• Excellent interpersonal skills
• Proficient in Microsoft Word, PowerPoint and Excel

What is Redline Equipment?

• We are an agriculture equipment dealership with 11 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth