Manager of Interpreter Services bei Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Manager, Interpreter Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Assures that the standards of interpreter services meet hospital and accreditation standards. Responsible for providing supervision and leadership of interpreter operations. Identifies potential problems and/or opportunities for improvement in processes and personnel and communicates them to leadership. Maintains open lines of communication within the department and other departments of the hospital.

Responsibilities:

• Responsible for the overall day-to-day operations of the Interpreter Services department
• Manages all employees within Interpreter Services Department including job performance, scheduling, and education.
• Hires, orientates, trains, and re-trains all staff
• Helps to ensure compliance with regulatory requirements
• Oversees the operations responsible for transporting patients to and from patient care areas
• Identify process improvement opportunities and manage employee relations issues
• Provides leadership and team support to hourly staff with training, supervision, motivation, and support to ensure team exceeds expectations set forth by administration.
• Maintain and promote open lines of communication within the department, other departments, and Senior Leader
• Responsible for departmental budget
• Evaluates and onboards new employees to make sure they meet the skill set of the Interpreter Services Department

Required:

• Bachelor’s Degree AND 5 years Health Care relevant supervisory experience OR associate degree and 10 years of supervisory experience
• Minimum “Superior” competency of the Official/Certified ACTFL (American Council on the Teaching of Foreign Languages) Oral Proficiency Interview (OPI).
• Bridging the Gap certification
• Strong leadership, organizational and communication skills.

Preferred:

• 10 years Health Care relevant supervisory experience

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.