Guest Services Representative (Hmong bilingual) bei Hennepin County, MN

About the Department

NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic, is seeking someone who enjoys working with the public, has effective communication skills, and a desire to help others while serving the community to join their Guest Services team as a Hmong bilingual Guest Services Representative that will be working in person.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

Find us here at upcoming career fairs!

Location and hours:

This position will be performed on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN 55411, satellite clinics at 800 West Broadway Avenue North, Minneapolis, MN 55411 and 1015 North 4th Street, Minneapolis, MN 55405. Work hours may vary, but will be Monday through Friday, between 8 a.m. and 5 p.m. On a mandatory rotating basis, late shifts will include Tuesday and Thursday from 10:30 a.m. to 7 p.m. with Wednesday shifts possibly being added. Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About this position type: 
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification. 

In this position, you will:

• Acknowledge and greet patients on arrival, assist check in for appointments, notify providers via the scheduling system, and monitor patients in waiting area and lines to facilitate efficient patient flow.

• Register new patients and schedule follow-up and referral appointments for patients’ medical, behavioral health, and optometry appointments by phone and in person within Epic Cadence and Prelude (EHR system). Register and schedule dental appointments in Dentrix (Wisdom/Epic, as of Dec 1, 2025).

• Interview patients to obtain demographic information, verify and update as needed, and create new patient accounts.

• Conduct pre-financial clearance to verify, obtain, and create accurate guarantor accounts and insurance. Verify insurance coverage, solicit financial information for each appointment to determine if patients qualify for NorthPoint discount slide and or other insurance enrollment programs, and direct patients to financial counselors.

• Collect payments for co-pays and nominal fees and scan medical insurance cards.

• Provide HIPAA and Data Privacy information to patients and document in Epic and Dentrix.

• Arrange interpreter services for patients when scheduling appointments.

• Provide Hmong interpreter services for patients.

• Schedule NorthPoint transportation services for patients with scheduled appointments when applicable.

• Assist with answering all incoming calls to clinic as needed.

• Call and remind patients of their medical, dental, optometry, and behavioral appointments, as needed.

• Call and schedule/reschedule patient appointments as needed from scheduling queues, referrals, check Epic in-baskets and Microsoft team chats for appointment requests from providers.

• Perform opening and closing procedures including the end of day closing of cash register duties, and other duties as assigned.

Need to have:

• One of the following:
  • Two years or more of office clerical experience.
  • Two years or more of related post-high school education.
  • 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of office clerical experience and completion of the Human Services Pathway Training Program.
• Ability to communicate fluently in Hmong in addition to English, both verbally and in writing.

Nice to have:

• Experience:  
  • Using Epic, Dentrix, or other electronic health record (EHR) systems.
  • Performing front desk duties and handling confidential information. 
  • Working in guest relations, at a front desk or check-in, or another similar occupation.
  • Delivering excellent customer service assisting people in person.
  • Working with Microsoft Office suite (Excel, Outlook, SharePoint, Teams, and Word).
• Knowledge of HIPAA security and privacy regulations.
• Ability to:
  • Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers.
  • Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
  • Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
  • Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner. 
  • Interpret computerized reports, tables, and charts; process and integrate a variety of complex information from multiple sources.
  • Code and classify information according to specific general guidelines and principles.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
NorthPoint Health & Wellness Centersets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
 
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.
 
Your future. Made here.
 
This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position may have access to systems or other documentation that may contain HIPAA data.
 
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check and language assessment.
 
If you have questions, please contact:

Talent Acquisition division
Hennepin County Human Resources department
Submit a request at hennepin.us/ask-hr or call 612-348-7855

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