Director Patient Care Services Operations bei University of Maryland Medical System

A member of the University of Maryland Medical System, Shore Regional Health is a Magnet®-designated facility.  At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Come join UM Shore Regional Health and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Easton, MD you won’t find a more vibrant place to work! 

Under limited direction, leads system-wide initiatives by assessing, planning, implementing, analyzing, and making appropriate changes to departmental operations. The position is accountable for leading interdepartmental initiatives with IT, Finance, Clinical Operations, and Quality. The position collaborates with Directors and Managers to ensure effective utilization of resources. The position is actively involved in the evaluation of how policies, procedures, protocols, and standards affect Operations. The position is responsible for oversight of Capacity Management initiatives, staffing resource management and productivity. The position has line management responsibility for the Staffing Office, Administrative Supervisors.  

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Oversees the strategic planning, deployment, and management of Patient Care Services financial resources in accordance with department mission, vision, values, and culture. Under direction of Chief Nursing Office, works collaboratively with Directors and Managers to establish annual financial and operational goals and targets.

2. Develops actions plans for operational goals and objectives. Reviews departmental operations to determine if goals have been achieved. Identifies emerging trends and opportunities for improvement. Plans, designs and implements major operational improvement and expense management projects.

3. Line management responsibility for Staffing Office and all business processes. Ensures recruitment and retention of qualified staff. Determines fiscal requirements, prepare budgetary recommendations, monitors costs, and authorizes expenditures for the department.

4. Evaluates and integrates data related to quality and patient outcomes, patient flow, and patient and staff satisfaction to identify process improvements.

6. Represents the UM SRH system in the UMMS Capacity Management collaborative, Chairs the local Patient Throughput Operations Council, actively optimizes efficiencies in capacity management.  Works collaboratively to develop unit level surge plans across system.  

8. Leads special projects for Chief Nursing Officer. Develops work plans as necessary. Analyzes resources necessary to complete assigned project. Ensures desired outcome is achieved.

9. Interacts regularly with medical and nursing staffs regarding operational issues. Leads internal and external meetings. Establishes and maintains communications within Patient Care Services and with other hospital departments.  Develops relationships with professional affiliations and others, as appropriate.

10.  Leads organizational Capacity Management initiatives across the system.  Is the representative for all organizational policy, procedures and operational projects intended to maximize our resources to maintain safe effective care of our patients.  

11. Anticipates and assumes ownership of problems and intervenes to prevent issues. Creatively seeks results, solutions, answers, and improvements.

12. Demonstrates knowledge of technology and systems used within Patient Care Services.

Education and Experience

• Master's Degree from an accredited school in Nursing, Health Administration, Business Administration, or a related discipline is required.  
• Five years experience in health care administration, quality management, or Nursing Leadership with two years experience in project management.

Knowledge, Skills, and Abilities

• Expertise in operations improvement. Consulting and/or project management experience preferred.
• Highly proficient knowledge of health care management, administrative and operational principles, and practices, including technology, TJC, regulations and laws pertaining to delivery of patient care.
• Demonstrated competence in financial management and leadership skills. Successful experience with management of nursing care staffing models and budgets for large and diverse departments.
• Demonstrated analytical and critical thinking skills required to integrate and interpret data from diverse sources
• Demonstrated ability to accurately assess situations and reach sound and workable solutions using strong reasoning capabilities. Ability to successfully resolve conflict-oriented situations. Demonstrated sensitivity to confidentiality and the political dynamics of an academic medical environment required.
• Ability to successfully perform the responsibilities of the position within a stressful work environment demonstrating a positive and professional work ethic. Demonstrated ability to oversee, schedule, coordinate and direct project activities, assign work, monitor work, and evaluate performance. Able to act independently without specific instructions in a self-confident and constructive manner.
• Highly effective verbal communication skills are required to work with senior management, executive staff, and external government agencies, and to direct various projects. Highly effective writing skills are required to compose project-related correspondence and to maintain necessary project records.
• Highly developed organizational skills and interpersonal skills. Demonstrated ability to function in a matrix environment. Demonstrated ability to develop strong relationships with key customers.
• Knowledge of MS Project, Excel, Word, PowerPoint, Visio, and E-Mail required with knowledge of Performance Improvement and Statistical Software preferred.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $63.8-$101.88
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide

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