VP, Strategic Technologies bei Main Street Bank

Description

Title:   Vice President - Strategic Technologies        

FLSA Status: Exempt                                                Employment Status: Full-Time

Department:   Innovation Initiatives                           Location: Remote

Reports To: Chief Information Officer (CIO)

SUMMARY

The VP, Strategic Technologies is responsible for ownership of selected technology platforms that are core to the Bank’s digital transformation strategy and represent major financial and cultural investments. This highly visible role will drive the transition of Main Street Bank from a traditional, consumer product-oriented community institution to a tech-forward, diversified, scalable, and sustainable community-focused commercial bank. In collaboration with the CIO, remaining Innovation Initiatives team, the SVP - Director of Technology, SVP - Marketing & Digital, Bank senior leadership, business users from all business lines, and external partners, the work of the incumbent will have a global impact on the organization.

Developing and executing on the continuous improvement strategy for Main Street Bank’s Salesforce org(s), as well as its use of Marketing Cloud marketing automation suite and MuleSoft integration layer, using internal and external resources, represent the role’s core initial responsibilities. The role will at times require the incumbent to personally complete complex administrative, architectural, and development tasks required for the maintenance and development of Salesforce Financial Services Cloud. Marketing Cloud and MuleSoft maintenance and development tasks may require coordination of internal and external subject matter experts.

As these products’ success justifies further resource allocation, the incumbent will be responsible for building a team of professionals including, but not limited to, administrators, business analysts, and developers. As business needs dictate, the incumbent will also play a key role in the onboarding or development of new technology platforms for internal or external use and may assist with or lead the development of selected products or services.

Beyond relevant technical knowledge, this position requires leadership skills, management and teambuilding experience, as well as an in-depth understanding of the banking business and Main Street Bank’s position in the market along with its strength and opportunities for growth and improvement. While extensive Salesforce experience is imperative, experience with other industry-leading technology platforms, data analytics tools, programming languages, and technology training techniques are all assets and development of some or all of these skillsets may be required as the role evolves.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Owner of Salesforce and Related Platforms

• Day-to-day owner of the Bank’s Salesforce org(s) along with all related technology platforms, including, but not limited to, Marketing Cloud, MuleSoft, Copado, and any other platforms which may be added in the future.
• Coordinates all internal and external resources related to the administration, maintenance, incremental improvement, and future development of the Bank’s Salesforce org(s).
• As business needs dictate and success of the platform justifies, builds and manages a team consisting of resources that may include system administrators, business analysts, solution architects, and/or developers to support the Bank’s Salesforce strategy.
• Hands-on administrative, architectural, and development tasks require experience of a wide range of Salesforce skillsets including advanced administration tasks, custom code, and Lightning Web Components, among others.

Digital Transformation & Process Improvement

• Driver of digital transformation throughout the organization who pushes teams across sales and service functions to rethink processes and embrace more efficient workflows using Salesforce and other applicable internal tools.
• Takes the lead in identifying opportunities for improvement and leverages appropriate process automation, artificial intelligence, and other emerging technologies while understanding the risks involved, working with leadership to address them, and continuous monitoring of results.
• Participate in a change management team which works with business leaders throughout the organization to assess business problems, determine the most effective solution, achieve buy-in at all levels, and implement changes.
• Owns directly or oversees team members in the ownership of mission critical platforms and vendors and works closely with platform owners to ensure continuous improvement and steady progress towards transformation objectives.

Innovation Partner

• Assists the CIO in fostering a culture of innovative thinking throughout the organization by having regular communication with other Innovation Initiatives team members and digital/technology roles within the bank, business leaders throughout the organization, and staff at all levels through small group and organization-wide forums.
• Works with CIO to leverage a variety of communication channels to ensure that the entire organization is aware of the Bank’s innovative initiatives, how it affects their team and themselves personally, and the benefits for internal and external stakeholders.
• Participates in activities that ensure individuals throughout the organization feel seen and appreciated for their contributions to transformation of the organization.
• Partners with Training & Development, and other teams, to develop programs encouraging widespread questioning of the status quo and a dynamic environment that is adaptable and receptive to change.

SUPERVISORY RESPONSIBILITIES

• Supervises assigned staff - schedules and assigns work, directing staff according to business needs and established goals and objectives.
• Creates an inclusive work environment that encourages and rewards performance and works towards shared goals contributing ideas and accepting change while recognizing individual needs and skills
• Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines
• Coaches, develops, and mentors staff, providing guidance and assigning appropriate training on a regular basis
• Counsels to address performance and/or behavior issues, clarify expectations, and provide feedback as needed
• Completes timely checkpoints, recommends employment decisions
• Monitor departmental procedures, making necessary changes to increase productivity and improve efficiencies, communicating these changes to all stakeholders
• Provides training and guidance to others in the department on new and existing processes
• Responsible for achieving strong results, despite balancing multiple demands
• Demonstrate ability to weigh competing priorities and direct staff according to business needs

LEVEL OF RESPONSIBILITY

• Participates in developing and executing the strategic plan to meet the bank’s overall competitive position within the financial services industry. 
• Works independently along all staff levels and with complex and proprietary information.
• Influence as subject matter expert to help guide the leadership team in the Bank’s technology, data, digital transformation, and innovation strategies.

EQUIPMENT REQUIRED

• Smartphone: Needed to enable the MFA (Multi Factor Authentication) for desktop access to MSB systems as well as device management software for access to MSB chat and email applications on mobile device
• Desk: Desk needed for computer and office equipment

EQUIPMENT PROVIDED

• Laptop computer with docking station
• Cell phone
• Dual-monitors with mounting hardware
• Keyboard, mouse, webcam, light for video calls
• Any other agreed upon reasonable computer and/or office equipment that will facilitate completion of job requirements

HYBRID/REMOTE ENVIRONMENT:

• Your physical remote workspace must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls with no degraded quality (speed test required to document connection quality)
• Regular availability expected during core business hours and occasional, agreed upon on-site Bank events

SKILLS REQUIRED

• Bachelor’s degree in computer science, data analytics, business administration, finance, or relevant educational experience, or equivalent work experience
• M.S. in technology- or data-related field, MBA, and/or other relevant post-graduate educational experience, or other equivalent work experience, preferred
• Technical certifications relating to administration, architecture, and/or development of Salesforce or other related platforms, such as Copado, preferred
• 10+ years of experience in roles of progressively increasing responsibility revolving around the administration, architecture, and development in Salesforce
• Experience managing teams of skilled technical resources in areas such as system administration, platform architecture, software development, data analytics, business analysis, and/or other relevant technical specializations
• Experience using and/or overseeing the implementation, use, and administration of Salesforce Financial Services Cloud, MuleSoft, Marketing Cloud, Own Backup & Recovery, Copado, Microsoft Power Platform, 365 Suite (specifically Excel and Access), COCC Insight/Fiserv DNA core banking platform, Abrigo Sageworks commercial loan origination platform, EllieMae Encompass residential loan origination platform, COCC Loan Writer, and/or Paycom
• Knowledge of relevant development methodologies, such as Waterfall, Agile, and/or Scrum, and understanding of data modeling and analytics techniques are required
• Working proficiency in programming languages that support the Bank’s platform development and/or data analytics goals are an asset but not a requirement
• Strong understanding of Salesforce and related platforms and ability effectively manage a team of Salesforce administrators and developers in a context where the platform is increasingly used beyond traditional customer relationship management (CRM) capabilities
• Experience managing projects, implementing technology platforms, evaluating project success, taking corrective action to ensure projects are delivered on time and on budget, and effectively managing specialists and subject matter experts in handing day-to-day project tasks
• Solid understanding and application of administration activities with an understanding of standard office applications and procedures and ability to operate standard office equipment.
• Regardless of primary location, ability to travel periodically to MSB locations, client sites, and industry conferences, which may be held nationally

CORE COMPETENCIES

• Natural leader with expert communication abilities (written & verbal) and strong interpersonal skills, ethics, and cultural awareness
• Critical thinker who can navigate through situations involving the need for trade-offs and/or complex risk management calculations
• Ability to exercise influence, gather feedback, and gain consensus among internal and external stakeholders in various forms of negotiation and mediation
• Intrinsically motivated with the ability to work independently, and with minimal direct supervision, in a fast-paced work environment with numerous competing priorities
• Resourceful and able to solve complex problems with finite resources and determine appropriate internal and external resources to complete projects
• Strong technical skills enabling oversight of professional technology administrative and development staff with ability to assess accuracy and performance of work completed
• Excellent active listening, negotiation, and presentation skills
• Demonstrated high ethical standards with experience appropriately handling highly sensitive and confidential/proprietary information
• Willingness to undertake self-directed and formal continuing education programs
• Responsive to coaching from senior management in the development of necessary skills for elevation to positions of increased responsibility
• Relationship builder who forges and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals

LANGUAGE/COGNITIVE SKILLS

The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position frequently communicates with all departments and occasionally with customers, about banking products and services, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.

• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret various documents such as business proposals, legal documents, and financial statements.

WORKING CONDITIONS AND PHYSICAL EFFORT

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to:

Physical Demands/Efforts

• Occasionally lift and/or move up to 15 pounds, (i.e. files)
• Regularly required to remain in a stationary position, greater than 75% of the time
• Occasionally required to stoop and bend.   

Mental & Visual Demands

• Consistently operate a computer for extended periods of time
• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).

Work Environment and Hazards

• Occasionally move throughout the inside the Bank to access resources and individuals.
• Occasional local travel for bank purposes and/or on behalf of the bank (i.e., branch meetings, networking, training, community/marketing events).
• The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
• When in the office it is a general office environment where the noise level is moderate.

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Applicant Notice

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank. 

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose. 

Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.