Analyst - Ops Products & Strategy bei United Airlines

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Ops Products and Strategy team is responsible for developing the tools which support airline operations at United.  As such, the team is responsible for standardizing and automating information to provide the context for our operational leaders to make real time decisions to run a safe, caring, dependable, and efficient airline.  The team is responsible for working with operational users to understand the issues they face, define the problem that needs to be solved, and writing the logic that needs to be developed to solve the problem.
The analyst works collaboratively with multiple departments to support the goals, objectives, and projects of operational teams. This position is responsible for providing information that supports operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This self-starting individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.

• Assist operational users in gathering business requirements and support in presenting final analysis to leadership, and coordinate with IT team to ensure tools meet requirements to support operational needs by helping to plan and conduct quality assurance testing

   

• Help evaluate business processes, identify requirements, suggest areas for improvement by developing functional requirements and user stories
• Support network and station operations initiatives aimed at enhancing operational communication to drive efficiency, consistency, and accountability
• Support the monitoring of airline performance and assist operational leaders in addressing performance issues by improving operational tools
• Coordinate with training and change management teams to help deliver effective communication and training to successfully launch new or updated tools and procedures 

Note: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

What’s needed to succeed (Minimum Qualifications):

 

• Bachelor's degree or related experience 
• 2+ years of relevant experience
• Strong knowledge of airport and network operations 
• Proficient in the use of Microsoft Office products (Excel, Word, Power Point)
• Ability to work with cross functional groups- strong relationship building skills 
• Strong interpersonal, verbal and presentation skills 
• Highly organized, and the ability to multi-task competing priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Bachelor's degree with an emphasis on airline management, aviation or industrial engineering
• 2+ years of experience in operations, Airline, process engineering, quantitative and qualitative analysis
• Experience with process/system mapping and analysis 
• Project management experience
• Experience using at least one database management system
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Experience with process/system mapping and analysis