Business Support Manager - Global Anti-Money Laundering Operations Enablement bei Ghr

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

We are seeking a Business Support Manager to drive the design, development, and implementation of the Global AML Operations (GAO) training strategy. This role is pivotal in enhancing operational effectiveness by ensuring AML professionals have access to high-quality, relevant, and timely training resources.

Responsibilities:

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Training Strategy Development - Design and deliver a comprehensive training strategy aligned with GAO’s operational goals, regulatory requirements, and professional development needs.
• Stakeholder Engagement - Partner with audit leadership, HR, compliance, and external providers to identify training needs and ensure alignment with broader business objectives.
• Program Management - Oversee the end-to-end lifecycle of training programs, including planning, budgeting, scheduling, delivery, and evaluation.
• Content Development & Curation - Collaborate with subject matter experts to create or source engaging and effective training content, including digital modules, workshops, and live sessions.
• Performance Measurement - Establish KPIs and feedback mechanisms to assess training effectiveness and continuously improve learning outcomes.
• Change Management & Communication - Drive awareness and adoption of training initiatives through clear communication plans and change management strategies.
• Compliance & Governance - Ensure all training programs meet internal policies and external regulatory standards.

Required Qualifications:

• 5 or more years of professional experience in business support, learning & development, or Anti-Money Laundering operations
• Strong project management and organizational skills
• Proficiency with Microsoft Office skills, specifically PowerPoint, SharePoint and Excel
• Ability to influence and collaborate across multiple stakeholders
• Commitment to making Bank of America a Great Place to Work and experience working with a global team.
• Ability to work effectively as part of a team and as an individual contributor
• Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
• Ability to engage in complex projects as either project manager or member of project team

Desired Qualifications:

• Experience with digital learning platforms and instructional design
• Knowledge of AML methodologies and regulatory frameworks

Skills:

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management

Shift:

Hours Per Week: