Principal IT Business Analyst - Global Service and Repair bei Medtronic
Medtronic · Mounds View, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Mounds View
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. In your role, you may work from the following Medtronic sites:• Mounds View, Minnesota • Plainfield, Indiana
• Fort Worth, Texas • Lafayette, Colorado
This role will require up to 10% of travel to enhance collaboration and ensure successful completion of projects.
At Medtronic, we leverage cutting-edge technologies to drive continuous growth and demonstrate every day how IT serves as a true competitive differentiator. To further strengthen our Service & Repair IT team, we are seeking a Principal IT Business Analyst. In this key role, you will collaborate with fellow IT business analysts and business stakeholders to enhance and advance our IT solutions supporting Medtronic’s global Service & Repair strategy. Your expertise will be instrumental in shaping innovative solutions that enable our teams worldwide to deliver exceptional service and repair experiences.
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT
CAREERS THAT CHANGE LIVES
As a Principal IT Business Analyst, you will play a pivotal role in enhancing and deploying our IT solution, mService, which supports repair and logistical processes for medical equipment in hospitals. Partnering with business stakeholders, you will assess, design, and develop solution enhancements to drive innovation & operational excellence. Your key tasks include:
- Lead business requirement discussions, gathering, evaluating, and documenting business needs. Translate requirements into functional specifications and business process maps for complex solution changes.
- Participate in project and design reviews to ensure solutions align with Medtronic Global IT policies, principles, and standards.
- Drive changes and enhancements through the change management process, including change coordination, stakeholder communication, functional unit testing, user acceptance testing, cutover planning, and hypercare support.
- Coordinate development and support activities with external partners.
- Build and maintain a centralized knowledge repository for process and solution documentation.
- Serve as a trusted advisor to the Service & Repair IT leadership team.
- Provide 3rd level support for functional SAP-related issues by analysing escalated software concerns and recommending effective solutions.
- Collaborate within projects across an international, diverse, and challenging environment.
MUST HAVE (Minimum Qualifications)
- High school diploma (or equivalent) and 12+ years of experience
OR
- Bachelor’s degree and 7+ years of experience or advanced degree and 5+ years of experience
NICE TO HAVE (Preferred Qualifications)
- Strongly Preferred:
- Previous Medtronic experience
- Hands-on experience with IT Business Analysis methodologies and tools
- Direct configuration experience with SAP Sales & Distribution and Customer Service modules
- Practical experience in WebMethods interface design and implementation
- Deep understanding of Service, Sales, and Logistical business processes
- Proven ability to lead cross-functional teams and drive consensus among stakeholders
- Strong analytical and problem-solving skills, with a track record of delivering innovative solutions to complex business challenges
- Experience working in both Waterfall and Agile delivery environments
- Background in highly regulated and validated environments
- Experience implementing SAP S/4HANA
- Professional experience in the corporate MedTech industry
- Excellent communication skills in English, with the ability to explain complex technical concepts in easily understandable terms
- Experience with digital transformation initiatives and integrating emerging technologies (e.g., IoT, AI, cloud solutions) within business processes
- Familiarity with data privacy regulations and compliance standards (e.g. HIPAA, GDPR)
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
