IT Support Specialist presso None

Position Summary:
SMH is seeking a hands-on IT Support Specialist to provide technical support, maintain hardware and software systems, and ensure smooth day-to-day technology operations across the hospital. This role is especially critical in our rural setting, where dependable IT support directly impacts patient care and staff efficiency.

The ideal candidate is a problem-solver with strong technical knowledge and the ability to work independently, while also supporting non-technical staff in a professional and approachable manner.

Key Responsibilities

• Hardware Setup & Maintenance
  • Install, configure, and maintain desktops, laptops, printers, phones, and other devices.
  • Perform routine maintenance, upgrades, and troubleshooting on hospital hardware.
  • Ensure secure setup of medical equipment that interfaces with IT systems.
• Software & Systems Support
  • Install and update operating systems, applications, and hospital-specific software.
  • Provide user support for EMR/EHR systems, Microsoft Office, email, and other business applications.
  • Maintain system backups and basic disaster recovery protocols.
• Networking & Connectivity
  • Support and troubleshoot wired/wireless networks, internet connections, and VPN access.
  • Coordinate with external vendors for internet, phone, and IT service issues.
• User Support & Training
  • Serve as the first point of contact for staff IT issues (in person, phone, or email).
  • Provide basic training and guidance to hospital staff on computer and system use.
  • Document processes and create simple reference guides for staff.
• Security & Compliance
  • Implement and monitor IT security protocols to protect patient data (HIPAA compliance).
  • Regularly update systems with patches and antivirus/malware protection.
  • Maintain inventory of IT assets and ensure secure disposal of old equipment.

Qualifications

• Education/Experience 
  • Associate’s degree or Certification in IT, Computer Science, or related field preferred.
  • 1–3 years of IT support experience preferred (healthcare setting a plus).
• Technical Skills 
  • Strong knowledge of Windows OS, Microsoft Office 365, and networking fundamentals.
  • Experience with EHR/EMR systems preferred.
  • Ability to troubleshoot hardware, software, and connectivity issues quickly.
• Soft Skills 
  • Strong communication and patience with non-technical staff.
  • Self-starter able to prioritize in a fast-paced environment.
  • Willingness to work flexible hours when critical IT issues arise.

Physical & Work Environment Requirements

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working in a healthcare environment where patient care is the top priority.