Front Office Manager - Hilton Chicago bei Hilton Chicago

The estimated annual salary for this role is between $64,000 and $67,000 and is based on applicable and specialized experience and location.

 

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

%3Cdiv%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3C/span%3E%3C/div%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EHospitality - We%27re passionate about delivering exceptional guest experiences.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EIntegrity - We do the right thing, all the time.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ELeadership - We%27re leaders in our industry and in our communities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ETeamwork - We%27re team players in everything we do.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EOwnership - We%27re the owners of our actions and decisions.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ENow - We operate with a sense of urgency and discipline.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EIn addition, we look for the demonstration of the following key attributes:%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EQuality%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EProductivity%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EDependability%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ECustomer Focus%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EAdaptability%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat will it be like to work for Hilton?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its %3C/span%3E%3Ca href=%22http://jobs.hiltonworldwide.com/our-brands/index.php%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3Eglobal brands%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E.%26nbsp; Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.%26nbsp; And our amazing Team Members are at the heart of it all!%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cstrong%3EThe Benefits - %3C/strong%3E%3Ci%3E%3Co:p%3E%3C/o:p%3E%3C/i%3EHilton is proud to have an award-winning workplace culture ranking %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://stories.hilton.com/releases/hilton-named-the-no-1-best-company-to-work-for-in-the-us%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E#1 Best Company To Work For in the U.S.%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E %3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. %3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EHilton offers its eligible team members a comprehensive benefits package including:%26nbsp;%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EMedical Insurance Coverage –%3Ci%3E for you and your family%3C/i%3E%26nbsp;%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EBest-in-Class Paid Time Off (PTO)%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EComplimentary Meals in the Team Member Restaurant%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EComplimentary Access to the Hotel Athletic Club%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EGo Hilton travel program: 100 nights of discounted travel%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3EMental health resources including Employee Assistance Program, subject to eligibility%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3EParental leave to support new parent%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E401K plan and company match%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3EContinuing Education %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnewsroom.hilton.com%2Fcorporate%2Fnews%2Fhilton-announces-new-education-benefit-through-partnership-with-guild-education%26amp;data=05%7C02%7CJessica.Pai%40hilton.com%7Ca2a2cc31e0cc4bd8084808dd2f6724b5%7C660292d2cfd54a3db7a7e8f7ee458a0a%7C0%7C0%7C638718842224656521%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C%26amp;sdata=LENhr0bZL0Mn%2FKPHqqsieuvok3mJg2sGMxNUcRwX9xU%3D%26amp;reserved=0%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3Eopportunities%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3ECareer growth and development%3C/span%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Verdana, Geneva, sans-serif;font-size:14px;%22%3E%3Cspan%3ERecognition and rewards programs%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E Jetzt bewerben