Technical Client Services Manager bei Full Circle Recruiting

Position Overview

The Technical Client Services Manager serves as a primary liaison between the company and our clients, ensuring seamless communication, project support, and delivery of best-in-class service. This role combines technical understanding with strong relationship management, supporting customers throughout the lifecycle of their projects—from planning and execution to ongoing maintenance. The ideal candidate will be proactive, detail-focused, and skilled at translating technical information into clear and actionable client guidance.

Key Responsibilities

Client Relationship & Account Management

• Serve as the main point of contact for assigned customers, maintaining strong, ongoing client relationships.
• Understand client needs, project requirements, and business priorities to ensure alignment with companys' services and capabilities.
• Conduct regular client check-ins, performance reviews, and project update meetings.

Technical Coordination

• Work closely with engineering, operations, procurement, and field teams to ensure client expectations are clearly communicated and executed.
• Interpret technical project documentation, drawings, specifications, and schedules.
• Provide guidance and problem resolution for technical inquiries and service issues.
• Coordinate product/service demonstrations, technical training sessions, and post-project support as needed.

Project Support & Administration

• Monitor project progress, deliverables, timelines, and budget considerations.
• Prepare project status reports, service documentation, and communication summaries for client distribution.
• Ensure timely handling of change orders, service tickets, material requests, and client documentation.

Continuous Improvement

• Identify opportunities to enhance service quality and strengthen relationships.
• Partner with internal teams to refine workflows and client engagement processes.
• Contribute feedback to product and service development opportunities based on client insights.

Qualifications

Required

• 3–7+ years of experience in client services, project coordination, technical support, or account management within a construction, industrial, energy, utility, infrastructure, telecom, automation, engineering, or related environment.
• Ability to read and interpret technical drawings, schematics, or work plans.
• Strong communication skills, with the ability to manage expectations and resolve issues professionally.
• Demonstrated experience coordinating across cross-functional teams.
• Proficient in Microsoft Office Suite (Excel, Teams, Outlook, Word).

Preferred

• Bachelor’s degree in Engineering, Construction Management, Business, or related discipline (or equivalent experience).
• Experience with project management tools (e.g., Procore, Autodesk, SharePoint, Smartsheet).
• Previous experience with industrial electrical or infrastructure project environments.

Key Competencies

• Relationship-oriented and service-focused
• Strong problem-solver with an analytical mindset
• Highly organized; able to manage multiple open items simultaneously
• Clear communicator — written, verbal, and visual
• Professional, confident, and collaborative