Senior Business Control Specialist – Financial Center bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the Operations Management Program (OMP) within the Financial Center Channel.  Key responsibilities include supporting team initiatives, partnering with Business Control teammates to facilitate OMP question changes, assisting in the preparation of OMP Release Materials, and additional quality review activities.  Job expectations include supporting the Operations Management Program with various aspects of the monthly process along with additional strategic initiatives within enterprise standards. 

Responsibilities:

• Partner with Business Control teammates to facilitate question modifications driven by process changes or issue identification while balancing effective risk management and FC Leader capacity
• Lead and contribute to initiatives that drive the effectiveness and efficiency of the Operations Management Program 
• Prepare executive presentations to summarize monthly OMP results
• Assist in deploying the timely release of monthly CMC/Salesforce releases
• Manage both internal and external OMP inventory documentation including updates to OMP release materials and guides
• Preform quality review activities for monthly reporting
• Ad hoc analysis  
• Drives risk identification culture within the business
• Develop strong partnership and influence decisions with peers and partners

Skills:

• Background in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops)
• Solid knowledge of Financial Center Sales and Operations and related key laws, rules and regulations
• Analytical, problem solving, and critical thinking skills; attention to detail
• Solution-oriented; experience partnering to define/deliver breakthrough processes and controls
• Good communications and interpersonal skills
• Ability to adjust and react with optimism and professionalism
• Able to work in fast-paced, multi-priority environment
• Good understanding and usage of PowerPoint, Excel and reporting system skills      

Required Skills:

• Experience with Business Controls, Risk, Process Design, Compliance and/or Audit within a Business operational function (non-Tech & Ops)
• Strong Organizational Skills
• Outstanding written and verbal communication skills
• Strong attention to detail
• Ability to influence at all levels
• Strong proficiency in Excel and PowerPoint with the ability to build executive and business reporting

Desired Skills:

• Experience in Financial Center Operations
• Understanding of financial center and risk processes (including FCCA and mystery shops)
• Bachelor's Degree Six Sigma Green Belt/Black Belt

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: