Principal Architect – CX bei OmegaHires

Job Title: Principal Architect – CX (Customer Experience)
Location: Houston, TX

Key Responsibilities:
 Define and own the CX architecture vision, roadmap, and reference architecture across
platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
 Act as the CX domain lead for enterprise architecture, representing CX in cross-functional
architecture governance boards.
 Align CX architecture with business goals, enterprise architecture strategy, and digital
transformation initiatives.
 Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its
integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
 Define and validate integration patterns, API strategies, and data synchronization models
between CPQ, ERP systems, and CX platforms.
 Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order
fulfillment processes.
 Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with
business and technical requirements.
 Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive
architecture.
 Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the
CX stack.
 Oversee architectural documentation, solution blueprints, and technical specifications.
 Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners)
to understand CX goals and translate them into architectural designs.
 Work with implementation partners, product vendors, and system integrators to ensure
architectural integrity.
 Ensure compliance with enterprise data governance, integration, and security policies.

Qualifications and Experience:
 18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
 Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
 Deep understanding of customer journey mapping, Quote-to-cash processes, and partner
channel enablement.
 Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP
systems like Oracle Fusion Cloud, EBS, JDE etc.
 Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure
Logic Apps) and API-led integration.
 Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
 Exposure to eCommerce platforms like Magento is plus
 Ability to evaluate and guide system customizations, extensions, and integrations.
 Strong communication, stakeholder management, and vendor management skills.

Preferred Certifications:
 Oracle CPQ Cloud Certified Implementation Specialist
 Oracle Fusion CX Architect or equivalent
 Microsoft Dynamics certifications will be plus Jetzt bewerben