Manager, Data & Electronic Giving bei United Way of Greater Cleveland (UWGC)

Purpose of Position:

Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically.  Acts as a liaison and troubleshooter to staff and companies that utilize the system.   Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.   

Duties and Responsibilities:

• Essential Job Functions/Key Accountabilities:

• Electronic Giving 
  • Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
  • Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
  • Create standard and customized pledge sites to the expectation of the company.
  • Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales. 
  • Facilitate the upload and download of relevant DonorPoint data.  Ensure the quality of data refinement and collection.
  • Provide troubleshooting assistance, answer questions, and training.
  • Conduct regular audits of pledge sites and assist with external audits as needed.
  • Review and make recommendations about software modifications and enhancements to improve processes. 
• Data Management
  • Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees.  Provides information, reports or queries of information contained on the database.
  • Provide reports and analysis of data upon request of department or organizational leadership.
  • Use of multiple reporting tools
  • Review procedures and make recommendations on improving efficiency.       
• Training and Support
  • Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.   

• Other Duties
• Other responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• Required Education and Experience:
• Minimum bachelor's degree or equivalent combination of education and experience in a related field.
• 5 years of computer accounting, finance, and reporting.  

• Preferred Education and Experience:

Master’s degree preferred

Specialized Knowledge, Skills & Abilities (KSA)

•  Relationship building skills
  • Strong interpersonal communication
  • Customer service abilities
• Excellent computer skills
  • Analytical thinking
  • Report writing
  • Complex research and problem-solving 
  • Excel Spreadsheets
• Proactive, flexible and team player
  • Ability to juggle competing priorities
  • Self-motivated
• Attention to detail and accuracy
• Skilled with general accounting techniques and procedures
  • Account receivable 
  • Reconciliations and auditing skills
• Strong computer skills to include Microsoft Office Suite, CRM, and donor databases

Work Environment/Physical Demands (if any):

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Working conditions are normal for an office environment which includes but not limited to the following: 
• Occasionally required to stand’ walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
• Employees may need to occasionally lift up to 25 lbs
• The noise level in the work environment is usually minimal

 UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.