Description

The Systems Administrator’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with organizational goals, industry best practices, and regulatory requirements.

Essential Duties and Key Responsibilities

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet organizational objectives.
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Manage all operating systems and end-user software.
• Manage communications (email, IM, collaboration platforms) and connection solutions, including workstation connectivity, LAN/WAN, intranet, and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Manage input/output fleet, including printers, scanners, and MFDs.
• Manage end-user accounts, permissions, access rights, and storage allocations in accordance with security best practices
• Perform network and security audits, vulnerability scans, and compliance checks.
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, endpoints, and networking equipment. Escalate incidents as necessary.
• Maintain inventory, licensing, and asset documentation for IT hardware and software.
• Support application development and departmental technology initiatives throughout project lifecycles.
• Analyze system, server, application, network, and endpoint performance.
• Recommend, schedule, and perform software and hardware upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and standards in support of systems and security improvements
• Generate required reports in response to organizational needs.
• Participate in vendor and service provider negotiations for hardware, software, and services.
• Develop, document, and maintain policies, procedures, and training plans for systems administration and appropriate use
• Mentor and provide guidance to junior team members.

Skills & Abilities

• Working technical knowledge of Microsoft Windows Server (2016–2022), Active Directory, Group Policy, DNS/DHCP, and Microsoft 365 cloud services.
• Experience administering M365 Exchange Online, Teams, OneDrive, SharePoint, and Intune/Endpoint Manager.
• Experience with Apple Business Manager (ABM), Samsung Knox Manage, and mobile device provisioning.
• Strong experience with LAN/WAN management, including Cisco Meraki and Ubiquiti UniFi switching, firewalls, and wireless infrastructure.
• Familiarity with endpoint protection, email filtering, and backup solutions (e.g., Barracuda, NinjaOne RMM, StorageCraft/ShadowProtect).
• Experience with ticketing and ITSM platforms (Freshservice or equivalent).
• Hands-on software and hardware troubleshooting experience.
• Familiarity with cybersecurity frameworks, incident response practices, and regulatory compliance requirements (HIPAA, PCI, Tribal policies).
• Strong understanding of virtualization (Hyper-V, VMware) and cloud-hosted environments (AWS, Azure).
• Experience documenting and maintaining system configuration and process information.
• Strong interpersonal and communication skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation; patient and approachable when assisting end-users.
• Ability to explain technical concepts in user-friendly, non-technical language.
• Demonstrates professionalism in all interactions and communications.
• Collaborative and team-oriented mindset.
• Analytical and problem-solving skills with keen attention to detail.
• Ability to read and follow technical manuals, procedural documentation, and vendor guides.
• Excellent organizational skills; able to manage multiple tasks effectively.
• Self-motivated and able to prioritize tasks in a fast-paced environment.
• Dependable, punctual, and detail-oriented.
• Willingness to learn new technologies and processes.
• Able to work independently.
• Handles sensitive and confidential information appropriately.

Education and Experience

Required:

• Must be at least 18 years of age.
• College degree in Computer Science, Information Systems or related field; OR high school diploma or GED plus 3-5 years of equivalent IT work experience verified.
• All offers are contingent upon signing a confidentiality agreement and satisfactory completion of drug screening and background checks. Employer observes federal standards for controlled substances, including cannabis.
• Required to possess a valid driver’s license and maintain a driving record that is satisfactory to the Tribe’s insurance carrier.

Preferred Certifications:

• CompTIA Network+ and Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate or Enterprise Administrator Expert
• Cisco CCNA or Meraki CMNA
• Ubiquiti Enterprise Wireless Admin (UEWA) or equivalent
• ITIL Foundation (for service management / Freshservice)
• Additional security awareness certifications (e.g., KnowBe4 Security Awareness training administrator level)

Physical Requirements

• 40-hour onsite work week with on-call availability for 1 week per month.
• Minimal travel (under 10%) may be required for conferences, training, or site visits.
• Work performed in an environment with exposure to varying degrees of noise, low lighting, and cool and hot temperatures, 65 to 85 degrees.
• Ability to remain seated for prolonged periods (e.g., computer work).
• Physical ability to stand, walk, stoop, bend, reach.
• Lifting, pushing, pulling and transporting moderately heavy objects up to 50 pounds.
• Sufficient hand-eye coordination, dexterity of hands and fingers to handle equipment, hand tools and technical materials
• Hearing ability sufficient to perceive and respond to oral communications and ambient sounds.

Compensation: The hiring range for this position is from $68,640 to $114,400 on an annual basis.  The compensation offered within this range will be based on the candidate’s experience, education and demonstrated ability to meet the responsibilities of this position.

Who We are as a Tribe

The Habematolel Pomo of Upper Lake is a federally recognized Native sovereign nation. Our primary purposes relate to the overall well-being of our Tribal Members and our families. We have active programs and relationships with our Pomo tribal neighbors in Lake County, California that will help us preserve our Pomo culture. Many of these activities help us rediscover lost traditions and spiritual beliefs and help revive our dying languages.  Because we know that the world is different from when our ancestors were here, our Tribe works very hard to learn other ways of achieving economic self-sufficiency. We engage in a variety of economic development strategies which would not only benefit our families but also our neighbors. We strive to make sure that wherever we do business, it is done in a manner that respects our neighbors and the larger community’s needs. In this vein, our Tribe looks forward to working with you

Indian Preference

Native American Indian preference shall apply to the position in accordance with Title VII of the Civil Rights Act of 1964 (42 U.S.C. § 2000e-2(i)), regulations of the Office of Federal Contract Compliance Programs (41 C.F.R. § 60-1.5(a)(7)), and/or other relevant laws. Applicants claiming Indian preference must submit verification of Indian eligibility with their application. 

Qualifications

The Systems Administrator’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with organizational goals, industry best practices, and regulatory requirements.

Essential Duties and Key Responsibilities

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet organizational objectives.
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Manage all operating systems and end-user software.
• Manage communications (email, IM, collaboration platforms) and connection solutions, including workstation connectivity, LAN/WAN, intranet, and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
• Manage input/output fleet, including printers, scanners, and MFDs.
• Manage end-user accounts, permissions, access rights, and storage allocations in accordance with security best practices
• Perform network and security audits, vulnerability scans, and compliance checks.
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, endpoints, and networking equipment. Escalate incidents as necessary.
• Maintain inventory, licensing, and asset documentation for IT hardware and software.
• Support application development and departmental technology initiatives throughout project lifecycles.
• Analyze system, server, application, network, and endpoint performance.
• Recommend, schedule, and perform software and hardware upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and standards in support of systems and security improvements
• Generate required reports in response to organizational needs.
• Participate in vendor and service provider negotiations for hardware, software, and services.
• Develop, document, and maintain policies, procedures, and training plans for systems administration and appropriate use
• Mentor and provide guidance to junior team members.

Skills & Abilities

• Working technical knowledge of Microsoft Windows Server (2016–2022), Active Directory, Group Policy, DNS/DHCP, and Microsoft 365 cloud services.
• Experience administering M365 Exchange Online, Teams, OneDrive, SharePoint, and Intune/Endpoint Manager.
• Experience with Apple Business Manager (ABM), Samsung Knox Manage, and mobile device provisioning.
• Strong experience with LAN/WAN management, including Cisco Meraki and Ubiquiti UniFi switching, firewalls, and wireless infrastructure.
• Familiarity with endpoint protection, email filtering, and backup solutions (e.g., Barracuda, NinjaOne RMM, StorageCraft/ShadowProtect).
• Experience with ticketing and ITSM platforms (Freshservice or equivalent).
• Hands-on software and hardware troubleshooting experience.
• Familiarity with cybersecurity frameworks, incident response practices, and regulatory compliance requirements (HIPAA, PCI, Tribal policies).
• Strong understanding of virtualization (Hyper-V, VMware) and cloud-hosted environments (AWS, Azure).
• Experience documenting and maintaining system configuration and process information.
• Strong interpersonal and communication skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation; patient and approachable when assisting end-users.
• Ability to explain technical concepts in user-friendly, non-technical language.
• Demonstrates professionalism in all interactions and communications.
• Collaborative and team-oriented mindset.
• Analytical and problem-solving skills with keen attention to detail.
• Ability to read and follow technical manuals, procedural documentation, and vendor guides.
• Excellent organizational skills; able to manage multiple tasks effectively.
• Self-motivated and able to prioritize tasks in a fast-paced environment.
• Dependable, punctual, and detail-oriented.
• Willingness to learn new technologies and processes.
• Able to work independently.
• Handles sensitive and confidential information appropriately.

Education and Experience

Required:

• Must be at least 18 years of age.
• College degree in Computer Science, Information Systems or related field; OR high school diploma or GED plus 3-5 years of equivalent IT work experience verified.
• All offers are contingent upon signing a confidentiality agreement and satisfactory completion of drug screening and background checks. Employer observes federal standards for controlled substances, including cannabis.
• Required to possess a valid driver’s license and maintain a driving record that is satisfactory to the Tribe’s insurance carrier.

Preferred Certifications:

• CompTIA Network+ and Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate or Enterprise Administrator Expert
• Cisco CCNA or Meraki CMNA
• Ubiquiti Enterprise Wireless Admin (UEWA) or equivalent
• ITIL Foundation (for service management / Freshservice)
• Additional security awareness certifications (e.g., KnowBe4 Security Awareness training administrator level)

Physical Requirements

• 40-hour onsite work week with on-call availability for 1 week per month.
• Minimal travel (under 10%) may be required for conferences, training, or site visits.
• Work performed in an environment with exposure to varying degrees of noise, low lighting, and cool and hot temperatures, 65 to 85 degrees.
• Ability to remain seated for prolonged periods (e.g., computer work).
• Physical ability to stand, walk, stoop, bend, reach.
• Lifting, pushing, pulling and transporting moderately heavy objects up to 50 pounds.
• Sufficient hand-eye coordination, dexterity of hands and fingers to handle equipment, hand tools and technical materials
• Hearing ability sufficient to perceive and respond to oral communications and ambient sounds.