Lead Teller bei undefined

Provide the highest level of Service Excellence to customers with a high rate of accuracy for all types of teller transactions, account maintenance and override assistance for less senior staff. Serve as a trainer to other bankers on all aspects of the teller line and provide guidance and support to others as needed. Promote and cross- sell bank products and services, as well as make quality referrals to other bankers.  Assist branch manager in providing oversight for the vault operation and cash inventory, as well as taking a lead role in completion of any front-line duties/activities. Lead Tellers are highly experienced with at least 7 years of banking experience.

▲Able to operate own cash drawer/recycler with superior balancing record in addition to assisting others with more complex transactions and providing overrides as needed.

▲High level of understanding on how to process all types of customer transactions.

▲Assist Branch Manager with oversight of all the daily teller operations, monitor vault transactions, assist with cash reconciliation and cash ordering.

▲Take lead role in reviewing teller areas for neatness and verifies adherence to established security procedures.  

▲Able to promote and cross-sell bank products and services, as well as make high quality referrals to other bankers through high level of knowledge of bank accounts and services.

▲Assist branch management in training and coaching of new hires or those needing support on all teller line responsibilities including cross-selling, referrals and warm hand-off management.  

▲Promotes a high level of Service Excellence by setting an example in customer interactions and helps to build a friendly, positive working environment for all employees.

▲Has check signing authority as outlined in the check signing procedures.

▲Able to complete account maintenance with a high level of accuracy and according to policy.

▲Consistently adheres to all policies and procedures, including security, check cashing, holds, balancing and dual control, and brings potential errors of others to the attention of Branch Manager

▲ All other duties as assigned